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hjh2121
Participant
March 7, 2017
Question

Unable to copy photo from PSE 15 and paste it into Hallmark Studio Card App

  • March 7, 2017
  • 1 reply
  • 462 views

I recently upgraded from PSE 13 to PSE 15 a few weeks ago. After getting it installed and setting up personal settings, I attempted to do a task with PSE that I've always been able to do. You see I create personal cards using Hallmark Card Studio. I have in excess of 24k photos on my computer which I use PSE to identify the people in these photos. So when I want to include a photo of someone in a card, I can easily go to PSE and find all the photos with a particular person in. I can then pick a picture from the list of photos in PSE (15), copy it, and paste it into the Hallmark Studio software card of choice (i.e., a birthday card for my niece). In all the previous versions of PSE (I started using PSE at version 2, so I've been a long time user) this was done without a hitch. Well, after getting PSE 15 up and running, I've been unable to paste a picture in Hallmark Card Studio and see the picture. I can see the outline borders of the photo, but the actual picture cannot be seen. I've uninstalled PSE 15 twice and reinstalled it. I've uninstalled Hallmark Card Studio and reinstalled it. I can copy a photo from PSE15 and paste it into Microsoft PowerPoint as an aside. I can copy a picture from my hard drive where I have all the photos stored and paste it into Hallmark Card Studio. I just can't paste directly from PSE15 directly into Hallmark Card Studio. I've looked at my preferences, other settings of both PSE15 and Hallmark Card Studio. I see no setting that could cause the problem I am having. This problem started with the installation of PSE15. The prior versions of this software worked without any issues. What gives?

Harry Hamilton

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 8, 2017

    Try converting the file to a jpeg or png and then paste it in.

    H
    hjh2121Author
    Participant
    March 20, 2017

    Most, if not all of the pictures I have are file format 'jpg'. I've always been able to select a photo that is stored on my hard drive in various folders that PSE 15 and earlier versions catalog for me. PSE doesn't care what format the photo is, it just catalogs the photos and identifies who are in the pictures so that I can call up any picture with the person I am looking for in it. Once I find the photo I want, I can copy (CNTL C) and paste (CNTL V) it into Hallmark Card Studio. This functionality has worked for years. I've used PSE since version 2 and Hallmark Card Studio for more than 15 years (I believe). Copy and paste has always worked. Now it doesn't work. When I talk to Adobe, they say since I am using a third party application, it must be their problem. When I talk to Hallmark Card Studio, they blame the third party PSE. Both are pointing fingers at each other and my problem persist. If anyone has any idea what could be happening, please advise.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 20, 2017

    Try uninstalling and reinstalling Hallmark.

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