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V
Veermer
Inspiring
September 20, 2022
Answered

Unable to download PSE 2020 onto my new computer

  • September 20, 2022
  • 1 reply
  • 1048 views

Having purchased a new computer, I went to download PSE 2020 onto it. This is already installed on my other computer, so this is the second download using the Adobe installer (2.38MB) which I transferred from the old computer.

When trying to do so I get the message ' Your browser or operating system is no longer supported. You may need to install the latest updates to your op. system.'

 

Have checked Windows 11 and everything is up-to-date. 

The Browser I am using is Microsoft Edge.

Thank you.

 

This topic has been closed for replies.
Correct answer Test Screen Name
quote

I am possibly going to upgrade to PSE 2022, but will I again have the same
problem


By @Veermer

 

In that case, you would be able to contact Adobe support and they will be able to help you.


To answer specifically: the software will NOT automatically pick up your serial from your account, and it WILL expire at the end of the trial period.  You have to find a way to enter it. It seems to me you need to click on LICENSE THIS SOFTWARE as was already suggested. Did you? If not, why not?

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 20, 2022

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

 

    V
    VeermerAuthor
    Inspiring
    September 20, 2022
    Hello Peru Bob

    Thanks for your reply, I will try this first thing in the morning as it's
    getting late this side of the pond.
    Will let you know the result.
    V
    VeermerAuthor
    Inspiring
    September 21, 2022
    Hello again

    Thank you Bob Peru for your suggestion, but I have had a look at Creative
    Cloud and see it's a subscription service. This is a route I do not wish to
    go down.
    Does anyone else have any ideas ?
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