Inspiring

Answered

Unable to download/ustall new PSE

Forum|Forum|5 years ago
October 9, 2020
3 replies
669 views

I purchased PSE 2021. I downloaded it. Security on my PC blocked installation. I set security to allow installation. I tried installation again and got a popup saying: Invalid access to memory location.

I tried a second download and installation and got the same result. After several attempts, PSE will no longer download.

I tried uninstalling PSE 2018 and download again. Same result.

John

Download and install

This topic has been closed for replies.

Correct answer John in Houston

I have a new problem. After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years. My PC has abundant memory/processor/etc to run PSE2021.

John

John in HoustonAuthorCorrect answer

Inspiring

I have a new problem. After not trying to install for a day, I tried today and got a new rejection.

I have been running PSE for years. My PC has abundant memory/processor/etc to run PSE2021.

John

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

John in HoustonAuthor

Inspiring

1TB Samsung 850 EVO M2. SSD (about 350gig on it), 32 Gig RAM. Intel Core 15-7600K CPU

Running up-to-date Win10.

John

John in HoustonAuthor

Inspiring

Unable to connect with Chat. Is it not active on weekends?

Greg_S.

Community Expert

Contact Adobe Support via a chat session. You can reach them by clicking on the blue Contact Us button under the Support menu at Adobe.com.

John in HoustonAuthor

Inspiring

The blue Contact Us button does noy work.

John in HoustonAuthor

Inspiring

Correction: ... Contact Us button does NOT work.

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