Unable to get to Chat after exploring ALL options. Disgusted. HELP!

Report · Dec 18, 2018

I've been working on downloading Elements 9 on my new Mac computer.

Spent hours on several days trying to access a live person or Chat. It just

keeps recycling.

The app is on my computer & when I try to open it I get:

-"Install" can't be oped. You should eject the disk image.

-I do that & am left with nothing.

That's frustrating in itself but the worst is the inability to get

help from Adobe. Seems like they really don't care to help.

I'm 78 yrs old & my computer skills are not the best but I'm not

stupid nor impaired yet.

Report · Dec 18, 2018

patr30361039 wrote
I've been working on downloading Elements 9 on my new Mac computer.
Spent hours on several days trying to access a live person or Chat. It just
keeps recycling.

Adobe will not support this old version of the software. It is problematic that it will function properly on a modern operating system, but I encourage you to try.

Try downloading from here:

Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

Report · Dec 18, 2018

Thanks Hatstead

This is where I got it before.

I just did it again with same results:

-"Installer" can't be opened.You should eject the disk image.

I downloaded it from a private website. Same results.

That's why I'm so upset that I can't get CHAT.

On Tuesday, December 18, 2018, 9:44:06 AM EST, hatstead <forums_noreply@adobe.com> wrote:

Unable to get to Chat after exploring ALL options. Disgusted. HELP!

created by hatstead in Photoshop Elements - View the full discussion

patr30361039 wrote

I've been working on downloading Elements 9 on my new Mac computer.

Spent hours on several days trying to access a live person or Chat. It just

keeps recycling.

Adobe will not support this old version of the software. It is problematic that it will function properly on a modern operating system, but I encourage you to try.

Try downloading from here:

Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

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