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Answered

Unable to install Photoshop Elements 2019 on Macbook Pro

Forum|Forum|6 years ago
September 19, 2019
6 replies
1683 views

I just received my copy of Photoshop Elements 2019 yesterday and ran into an issue where I got an Error Message stating: "The installation cannot continue as the installer file may be damaged. Download the installer file again."

I tried downloading the program from Adobe and got the same error message.

I have Macbook Pro from around 2012. It's running Mojave with an SSD.

Not really sure how to proceed. Any help would be greatly appreciated.

This topic has been closed for replies.

Correct answer gerasco

I wanted to thank everyone for their suggestions. Unfortunately, none of them worked. Adobe Tech support even tried to help out remotely with no luck. Good news! I solved my problem by doing a clean install of OS X Mojave and then installing Photoshop Elements 2019 (with no problems!). My solution may have been a bit labor intensive, but I took this as an opportunity to get rid of a bunch of stuff I haven’t used in a long time. Thanks again!

Medha_Sharma

Adobe Employee

Hello,

Please accept our sincere apologies for the inconvenience you had to face during the installation process. Just wanted to confirm if you were able to successfully install the application after following the suggestions shared by our extremely helpful community members.

You can also refer to this article to get detailed instructions for installing the application.

Thanks,

Medha

G

gerascoAuthorCorrect answer

Participant

I wanted to thank everyone for their suggestions. Unfortunately, none of them worked. Adobe Tech support even tried to help out remotely with no luck. Good news! I solved my problem by doing a clean install of OS X Mojave and then installing Photoshop Elements 2019 (with no problems!). My solution may have been a bit labor intensive, but I took this as an opportunity to get rid of a bunch of stuff I haven’t used in a long time. Thanks again!

Medha_Sharma

Adobe Employee

Glad to hear that the problem has been resolved. Hope you have a great time exploring Elements 2019!

Jeff Arola

Community Expert

Try this here with the PhotoshopElements_2019_WWEFDJ_ESD.dmg you downloaded.

https://helpx.adobe.com/creative-cloud/kb/install-creative-cloud-mac-os-sierra.html

Peru Bob

Community Expert

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

and

G

gerascoAuthor

Participant

I’ll check it out a bit later today and get back to you. Thanks!

Peru Bob

Community Expert

And you are using the Mac download, not the Windows download?

What size is your hard drive and how much free space is there?

G

gerascoAuthor

Participant

I have the install discs. Purchased the box a few days ago. When I got the error message, I downloaded the Mac version, but still got the same message. I have. 1 TB SSD Drive. It’s only half full. More than enough room.

Peru Bob

Community Expert

Is the operating system 64 Bits?

If not, it won't install.

G

gerascoAuthor

Participant

Yes. I have an Intel Core i5.

A

Anonymous

Moving to the Photoshop Elements forum from Photoshop

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