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Unable to open any images from my windows 8.1 laptop today

New Here ,
Aug 28, 2020 Aug 28, 2020

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Adobe photoshop elements was working fine until today but now it won't open any images from my laptop.  I have tried restarting the laptop but that hasn't helped.

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Bug, Problem or error, Windows

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Adobe Community Professional ,
Aug 28, 2020 Aug 28, 2020

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What version of Elements are you using? 

 

Can you be more specific about how you are trying to open an image.  Are you using the Organizer?  Or are you double-clicking on a photo in Windows Explorer?  Or are you using the File>Open menu in the Editor?  (Or some other method?)

 

What happens when you do whatever it is you are doing?  Are you getting any error messages?

 

Without knowing more, all I can suggest is that you try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

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