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Yveline25985223tnl3
Participant
May 12, 2025
Answered

Unable to open RAW file from Canon R50

  • May 12, 2025
  • 2 replies
  • 714 views

I use PSE 2023 - just changed my camera to a canon EOS R50 and am unable to look at the photos in RAW.  Message tells me to "install the camera raw plug in from the Help menu".  Have tried everything without success.  RAW files open with no issues on Lightroom.  Looks like I will abandon Photoshop Elements as an editing tool altogether unless someone offers a solution.

Correct answer Greg_S.

If you have the R50, it requires ACR 15.2.  If you have the new R50V, it requires the latest ACR version 17.3.  In either event, Elements 2023 only updates to ACR 14.4.

You can use a workaround to update Elements 2023 to ACR 17.3.  You must follow the instructions precisely.  Here are the instructions for Windows:

 

  • Close all Adobe applications
  • Download and install the latest ACR version from this link
  • Go to the following folder:  C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats
  • Copy the file named Camera Raw.8bi
  • Go to the following folder:  C:\Program Files\Common Files\Adobe\Plug-Ins\Elements21\File Formats  (If the folder doesn't exist, create it.)
  • Paste the Camera Raw.8bi file into the folder.

 

For Macs you must copy the file from:

Mac HD/Library/Application Support/Adobe/Plug-ins/CC/File Formats

To:
Mac HD/Library/Application Support/Adobe/Plug-ins/Elements 21/File Formats

 

2 replies

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
May 12, 2025

Hi, thanks for reaching out! As Greg mentioned, the Canon EOS R50 is supported by Camera Raw 15.2 and Lightroom 6.2 (Lightroom Classic 12.2). Please check: https://adobe.ly/4kk2hCT

 

Photoshop Elements 2023 only supports Camera Raw version 14.4 so the RAW files from the camera are not compatible with the application version. Please check: https://adobe.ly/3S12E9m

 

You can convert the images from the Canon EOS R50 to DNG files using the Adobe DNG converter and then open them in Photoshop Elements 2023. To use the Adobe DNG converter, you can check out the details here: https://adobe.ly/4daQDHW


Hope this helps! 
Thanks,
Nikunj

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
May 12, 2025

If you have the R50, it requires ACR 15.2.  If you have the new R50V, it requires the latest ACR version 17.3.  In either event, Elements 2023 only updates to ACR 14.4.

You can use a workaround to update Elements 2023 to ACR 17.3.  You must follow the instructions precisely.  Here are the instructions for Windows:

 

  • Close all Adobe applications
  • Download and install the latest ACR version from this link
  • Go to the following folder:  C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats
  • Copy the file named Camera Raw.8bi
  • Go to the following folder:  C:\Program Files\Common Files\Adobe\Plug-Ins\Elements21\File Formats  (If the folder doesn't exist, create it.)
  • Paste the Camera Raw.8bi file into the folder.

 

For Macs you must copy the file from:

Mac HD/Library/Application Support/Adobe/Plug-ins/CC/File Formats

To:
Mac HD/Library/Application Support/Adobe/Plug-ins/Elements 21/File Formats

 

    M
    Marjon1
    Known Participant
    June 1, 2025

    I followed this advice and it worked perfectly for me (trying to process .ARW raw photos and XAVC S video files from a new Sony A6700 camera in PSE 23).

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