Unable to release old broken computer - PSE-15

Community Beginner ,
Mar 16, 2022 Mar 16, 2022

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Hello,

I had PSE-15 installed on 2 computers, then the old one died an I'm now unable to release the licence for PSE 15 in order to activate it on my new PC. 

Tried to view the activated devices on my account, however only the product (PSE-15) is shown, and no computer. So it is impossible to release the old ons. The link used : https://account.adobe.com/activated-devices  doesn't show anything 

although the list of Products is ok :  https://account.adobe.com/products 

Can  an anyone from Adobe contact me for help. 

Thanks,

JL 

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Download and install , Problem or error , Windows

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correct answers 1 Correct answer

Adobe Community Professional , Mar 16, 2022 Mar 16, 2022
Adobe does not monitor thus site consistently. Suggest that you call them directly: Reach us by phone (adobe.com) Explain to the agent that you need a reset, not help with the use of the software.

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Adobe Community Professional ,
Mar 16, 2022 Mar 16, 2022

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Adobe does not monitor thus site consistently. Suggest that you call them directly:

Reach us by phone (adobe.com)

Explain to the agent that you need a reset, not help with the use of the software.

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Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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Many thanks for your quick answer. I had been unable to find the phone numbers, well hidden...

I just reached an Adobe agent who was very efficient and solved my problem. 

All clear now. 

JL

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Good to know you were able to solve your activation problem.

Note that the link you have posted for activated computers is NOT for 'products' such as Elements. That refers ONLY to subscription softwares such as Photoshop, Lightroom, Acrobat, Indesign, Illustrator...

Only Adobe Staff can see that info and deactivate for no longer available computers.

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Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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Thanks for this precision, good to know that computers with Elements products are not shown. 

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