Inspiring

Answered

Unable to start Adobe Photoshop Elements 12

Forum|Forum|1 year ago
November 13, 2024
4 replies
1807 views

I downloaded the Elements 12 installer from my account's list of Registered Products and installed the program. On starting the Editor function the program required me to sign in, which I did but still could not open the Editor - another "Required sign in" pops up.

Correct answer sigo

Hi,

It actually worked - thanks a lot! The sequence is not exactly the same given the different version but the logic and the system responses are there.

The reason for this re-install is that I changed my HDD with an SSD so I am currently restoring programs. With your help, I have PSE 12 and Premiere Elements back.

Cheers

D

DRDRO

Participant

While the key is to “activate offline” as has been described, in actuality you only have to be offline long enough to trigger a “no internet connection” warning when you try to initialize the program (PSE12 in my case). Look for “Having trouble connecting to the internet?” and “Offline Activation” to click on.

Getting back online immediately makes the procedure a little more bearable by allowing copy and paste as you walk through the steps of:

(1) Generating a request code (lengthy, but readily copied) from the program,

(2) Logging into Adobe (e.g. www.adobe.com/go/getactivated - or wherever the instructions send you) and pasting the “request code” along with your product license code; Adobe generates a “response code” - which can then be copied,

(3) Going back to the program and pasting in the “response code” which was generated online.

Instructions are provided all the way through.

I wouldn’t call the procedure difficult, but it does seem tedious the first time - more so if you erroneously assume that you must be offline from start to finish.

Greg_S.

Community Expert

@DRDRO here is a link to the article on Archive.org. (It may take a few seconds to load.) Please let us know if it works for you.

D

DRDRO

Participant

Thanks very much. I can view the the link content. But I'm still chasing my tail trying to REinstall PSE 12 (on the same machine that it has always been on). It has been reinstalled a few times in the past (every few years, it seems) , but this time it's fighting me at every turn.

D

DRDRO

Participant

OK, I finally got it working. I think a critical step was using "Revo Uninstaller" to remove any PSE installation that had failed or wasn't working in order to scan for and remove orphan registry entries and and files that the PS Elements "Installshield" program was missing during its uninstall process.

Greg_S.

Community Expert

@sigo, thanks for letting us know that it worked for Elements 12.

Greg_S.

Community Expert

Try signing in offline. See this Adobe HelpX Article for instructions. (Although the article refers to Elements 2019, it may work for Elements 12.)

Is this a new computer? Have you signed out of any prior computer on which you had the program installed? If it is not a new computer, what is the reason for reinstalling?

S

sigoAuthorCorrect answer

Inspiring

Hi,

It actually worked - thanks a lot! The sequence is not exactly the same given the different version but the logic and the system responses are there.

The reason for this re-install is that I changed my HDD with an SSD so I am currently restoring programs. With your help, I have PSE 12 and Premiere Elements back.

Cheers

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