Unable to start Adobe Photoshop Elements 2024 - Error 11

[elegant_world6534]

Tried to install Adobe Photoshop Elements 2024 on the Windows 11 23H2 system without any previous photoshop product installed on it.

When installer finishes I get error: Unable to launch the product automatically. Please quit & re-launch manually (Error Code: 111)

When I enter the installation directory and try to start the PhotoshopElementsEditor.exe I get another error: Configuration Error (Error Code: 11) (see attached screenshot)

I tried to

• re-install the application
• re-install with cleaning the system with Adobe Creative Cloud Cleaner Tool
• changed installation directory directly to C:\Adobe
• explicitly grant administrator permissions to the installer
• run photoshop manually as administrator
• tried to install on another computer - getting the same error

Installer was downloaded directly from my adobe account.

Any ideas what could be wrong?

[Greg_S.]

If you look in the C:\Program Files\Adobe folder, do you see any folders for Elements 2025? Did you purchase the product directly from Adobe or from a third party?  A number of users are reporting an Error 111 problem and I am trying to figure out whether this is a scammer issue or whether Adobe has seriously messed up the download links.

[Antti_R]

Hello Greg_S.

Yes I bought directly from Adope.

[elegant_world6534]

Hello @Greg_S. 

I purchased directly from adobe website.

Yes, I see 2025 subfolders in the installation directory - see screenshot attached below.

I also replied in this thread: Re: Photoshop elements 2024 installer is loading 2... - Adobe Community - 14865132

Somebody with "Adobe Employee" batch replied and confirmed my order so unfortunately yes, it seems installer is seriously messing up something.

[elegant_world6534]

Seems like it was fixed. Downloaded installer again and re-installed from scratch. Now the application starts correctly.

[john_9169]

"Unable to start Adobe Photoshop Elements 2024 - Error 11"

Well I have the same problem, but in my case it happens on the iMac with OS Sonoma 14.7.

It worked a few times after installation in september, but after starting the app yesterday the application crashed with this error. I uninstalled the application with the Adobe uninstaller and downloaded again from the Adobe webside but after installation the same errr occured. Is there a solution for this problem?