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jasonr68123177
Participant
September 21, 2017
Question

updated raw but womt read A99ii

  • September 21, 2017
  • 1 reply
  • 195 views

every time I try and open a raw image a notification box pops up and says photo shop can not open this file. Proceeds to say  check updates.  need to click a link for help. I've done all of the above and still cannot open my files. ive never had this happen until this last week.

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    1 reply

    MichelBParis
    Legend
    September 21, 2017

    See:

    Cameras supported by Camera Raw

    and

    Camera Raw plug-in and Adobe application compatibility

    It the raw plugin worked before, that means you have PSE15 and that you did use the menu Help >> Update to get the latest 9.10 ACR version (your camera requires 9.8)

    What is your current ACR version? Menu Help >> About plugins.