Known Participant

Answered

Updates Have been disabled for this machine

Forum|Forum|6 years ago
March 3, 2019
10 replies
86839 views

Adobe Elements 2019. When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message. I've looked in registry and cant figure out where this block is coming from?

Problem or error

Correct answer MAC_2979

MAC_2979,

What version of photoshop elements and operating system are you using?

I have 2019.

Just before you posted this I got an email tyo try the below and it worked. I was deleting that file from a different location!

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

Pipes Spree

Participant

I'm on macos 15.3.2 (24D81), with Photoshop 2023 installed. Today, when launching the app, Photoshop advised it's out of date and should be updated; I followed the procedure which took me to Safari and then nothing happened. I then run the Updates in Photoshop directly, to see that "Updates have been disabled for the machine" - found this thread, but in my Library/Application Support/Adobe, there are no updater folders; running a search for "AdobeUpdaterAdminPrefs.dat" finds no files. Help?

Jeff Arola

Community Expert

Pipes Spree,

If in Photoshop 2023 you go to Help>System Info, what Adobe Photoshop Version does it say?

Try using the Adobe Creative Cloud Desktop Application in

Applications/Adobe Creative Cloud

to see if you can install any updates.

Pipes Spree

Participant

Hi Jeff, thanks for the reply.

System info:

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886  arm64
Number of Launches: 113
Operating System: Mac OS 15.3.2
System architecture: Apple M1 Pro, HybridCPU(6:2)
Physical processor count: 8
Built-in memory: 16384 MB
Free memory: 8760 MB
Memory available to Photoshop: 13249 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
 - SDK Version: 3.2.0.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 6.6.1.1
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Precise Color Management for HDR Display: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               Apple M1 Pro
GPUVendor:             APPLE
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                11,453 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1
  Display Bounds: top=0, left=0, bottom=1169, right=1800
  High DPI Monitor
  Main Display
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2843361 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 arm64

[166 ms]
  Start sniffer 2025-03-27 11:53:29
  # Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 arm64
  sniffer -baseTimeMS=2843361 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 arm64
  
  {10 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      1
      Main:                         TRUE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,800, 1,169)
      Dimensions:                   (3,600 2,338)
      Physical size:                (301.782 195.991)
      Pixel size:                   (0.0838284 0.0838284)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 16)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Apple M1 Pro index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M1 Pro
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          1
        1
      GPU accessible RAM:               11,453 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                11,453 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {121 ms}
  
  {121 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      1
      Main:                         TRUE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,800, 1,169)
      Dimensions:                   (3,600 2,338)
      Physical size:                (301.782 195.991)
      Pixel size:                   (0.0838284 0.0838284)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 16)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16940800 index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M1 Pro
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          1
        1
      GPU accessible RAM:               10,922 MB
      VRAM:                             10,922 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 Metal - 89.3)
      Device version:               2.1 (2.1 Metal - 89.3)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16940800
      Display mask:                 7
  End platform OpenGL
  {130 ms}
  
  {130 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         Apple M1 Pro
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               11,453 MB
      VRAM:                             11,453 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 13 2024 23:09:21))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    6,375 GB / s
      Compute score:                18,473.6
      Device name string:           Apple M1 Pro
      Device vendor string:         Apple       
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {164 ms}
  
  Exit code kExitNormal
  End sniffer 2025-03-27 11:53:29
[kStatusNormal, kExitNormal]

[166 ms]
  Finish RunAllAPIs

[3798 ms]
  Start GetSnifferResult

[3798 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040516413075765990
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 460,4G, 203,3G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   23.0.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.a8d475349   79.a8d475349
   libdynamic-napi.framework   Torq Native   local   
   ICUUnicode.framework   ICUUnicode      14.0.04ee3a5
   ICUConverter.framework   ICUConverter      14.0.04ee3a5
   AdobeCrashReporter.framework   AdobeCrashReporter   12.3.0.202306101359_a08c93e   
   boost_system.framework   boost_system   23.0.0.0   
   AdobeACE.framework   AdobeACE   6.0.1   79.27b150cfb6.
   dvanet.framework   dvanet   23.0.0.0   
   AdobeOwl.framework   AdobeOwl      
   mediacoreif.framework   mediacoreif   23.0.0.0   
   dvascripting.framework   dvascripting   23.0.0.0   
   dvaappsupport.framework   dvaappsupport   23.0.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   6.0.0   79.002995e5.
   AIDE.framework   AIDE   5.4.0   79.8b163e26
   boost_chrono.framework   boost_chrono   23.0.0.0   
   dynamiclink.framework   dynamiclink   23.0.0.0   
   dvaaccelerate.framework   dvaaccelerate   23.0.0.0   
   dvametadataUI.framework   dvametadataUI   23.0.0.0   
   AdobeARE.framework   AdobeARE   3.0.0   79.625377
   AdobePDFPort.framework   AdobePDFPort   4.0.0   79.625377
   ICUInternationalization.framework   ICUInternationalization      14.0.04ee3a5
   boost_filesystem.framework   boost_filesystem   23.0.0.0   
   AdobeBIB.framework   AdobeBIB   4.0.0   79.27b150cfb6.
   AdobeXMPFiles.framework   AdobeXMPFiles   79.a8d475349   79.a8d475349
   AdobeLinguistic.framework      14.5.0.32668ad   
   dvaplayer.framework   dvaplayer   23.0.0.0   
   filterport.framework   filterport   27.1.0.170   
   PlugPlugOwl.framework   PlugPlugOwl   11.5.2.130   
   libzip.framework   libzip   23.0.0.0   
   AdobeAGM.framework   AdobeAGM   7.1.0   79.27b150cfb6.
   AdobeSVGRE.framework   AdobeSVGRE   9.3.0   "BUILDVERSION_HELPER"
   AdobePDFL.framework   AdobePDFL   17.0.0   79 . 49d0f7fa
   dvavulcansupport.framework   dvavulcansupport   23.0.0.0   
   dvacore.framework   dvacore   23.0.0.0   
   aiport.framework   aiport   27.1.0.170   
   AdobePIP.framework   AdobePIP   8.2.0.16   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   6.0.0   79.002995e5.
   dvatransport.framework   dvatransport   23.0.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.a8d475349   79.a8d475349
   AdobeJP2K.framework   AdobeJP2K   4.0.0   79.6dcde51
   dvaaudiodevice.framework   dvaaudiodevice   23.0.0.0   
   LogSession.framework   LogSession   8.2.0.16   
   dvaaudiodsp.framework   dvaaudiodsp   23.0.0.0   
   PlugPlugExternalObject.framework      11.5.2.130   
   AdobeSVGAGM.framework   AdobeSVGAGM   4.0.0   79.8567dec.
   dvametadataapi.framework   dvametadataapi   23.0.0.0   
   WRServices.framework   WRServices   17.5.1   17.5.1.0
   AdobeBIBUtils.framework   AdobeBIBUtils   4.0.0   79.27b150cfb6.
   boost_threads.framework   boost_threads   23.0.0.0   
   CloudAILib.framework   CloudAILib   27.1.0.170   
   SPBasic.framework   SPBasic   27.1.0.170   
   AdobeCoolType.framework   AdobeCoolType   8.3.0   79.27b150cfb6.
   boost_regex.framework   boost_regex   23.0.0.0   
   dvamediatypes.framework   dvamediatypes   23.0.0.0   
   AdbePM.framework   AdbePM   1   
   boost_date_time.framework   boost_date_time   23.0.0.0   
   dynamic-torqnative.framework   Torq Native   local   
   AdobeMPS.framework   AdobeMPS   9.0.0.52792   79.fb3b9dfa
   dvaui.framework   dvaui   23.0.0.0   
   MacMemory.framework   MacMemory   27.1.0.170   
   AILib.framework   AILib   27.1.0.170   
   ICUData.framework   ICUData      14.0.04ee3a5
   dvamarshal.framework   dvamarshal   23.0.0.0   
   aifm.framework   aifm   27.1.0.170   
   Unified Extensibility Platform  uxp-7.1.0-11-16f02e5
   UPIC  2.6.0


Required plugins:

   Accented Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 24.7.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 15.5 (1595), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 15.5 (1595), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 24.7 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Entropy 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 24.7 © 2023-2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 24.7, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Ink Outlines 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 24.7 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 24.7.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 24.7.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 24.7.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Radial Blur 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 24.7.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 24.7, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shear 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
   SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
   Spatter 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
   Sumi-e 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Underpainting 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 6.7.0.42 - from the file "Required Folder"
   CDO: 1.141.0
        CmdN: 1.18.8
        CDP: 1.165.0
        Projects: 1.7.0
      Loaded at: 63 ms - launch time impact: 81 ms
   ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
      Loaded at: 4092 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
   CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"
   CAPTURE: 2.0.41  STOCK: 4.0.2
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 64 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
      Loaded at: 65 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
      Loaded at: 4039 ms - launch time impact: 0 ms
   Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
      Loaded at: 4092 ms - launch time impact: 0 ms
   Photoshop Adjustments Panel (Loaded) 1.29.13.0 - from the file "Required Folder"
      Loaded at: 4003 ms - launch time impact: 2 ms
   Photoshop UXP Export-As (Loaded) 5.8.23.0 - from the file "Required Folder"
      Loaded at: 23463534 ms - launch time impact: 0 ms
   Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
      Loaded at: 4093 ms - launch time impact: 1 ms
   Photoshop In App Messaging (Loaded) 4.2.1.0 - from the file "Required Folder"
      Loaded at: 4093 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 4000 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 4001 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2306.76.0.24 - from the file "Required Folder"
      Loaded at: 4094 ms - launch time impact: 8 ms
   Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
   Scan time: 0 ms - entries: 24 

Installed TWAIN devices: NONE

No Desktop Application in the folder, only Uninstall:

SafiSafwan

Participant

There is no need to delete this file

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

Just open it in a text editor and change the line:

and save it. This will allow all your installed Adobe applications to update successfully.

Susan2776722832is

Participating Frequently

I don't seem to have the AdminPrefs. Only have AdobeUpdaterPrefs. This is a personal machine (no other admin than me). Running Mac OS 13.0.1 (Ventura). Not only is the popup message annoying, but now I'm realizing that my Photoshop Elements, and probably Acrobat Reader, are not being updated. What can I do?

Jeff Arola

Community Expert

Susan,

Delete the AdobeUpdaterPrefs.

Jillian5EC2

Participant

I am having this same problem, but don't know where/how to find the file to delete?

Jeff Arola

Community Expert

Jillian5EC2,

What operating system and version of photoshop elements do you have?

Jillian5EC2

Participant

I have Windows 10. I have Creative Cloud. Photoshop 22.01 and Lightroom Classic 9.1 are the ones that I use most and can't update. I have a new camera and can't upload photos without using a DNG converter.

David Shir

Participant

Thank you - Yes deleting the AdobeUpdaterPrefs.dat solved it for me too!

abieshek

Participant

Thanks a lot.

Kris_mode

Participant

Thanks man this worked, have been finding it diffficult updating my XD.

Nashlk

Participant

It worked!! Thank you so much. I can update

Nir Cohen

Participant

and on mac?

Jeff Arola

Community Expert

Look for the

AdobeUpdaterPrefs.dat

in either

User Name/Library/Application Support/Adobe/AAMUpdater/1.0

Hard Drive/Library/Application Support/Adobe/AAMUpdaterinventory/1.0

jonathanm19595987

Participant

Oh yes, thank you, since six month i cannot update all my apps and your solution works.

Thank you so much.

Badwolf_DWAuthor

Known Participant

I do. I deleted that file, opened up adobe, and the "Adobe Photoshop Elements 2019 Updater" program launched and is downloading files (looks very similar to the creative cloud interface).

Thanks so much for your help!