Updates Have been disabled for this machine

[Badwolf_DW]

Adobe Elements 2019.  When I try to run updates, i get "updates have been disabled for this machine. Please contact your administrator"

Windows 10, the adobe update service is running. I get a prompt saying there is an update available when I launch elements Organizer, but when I click install, i get that message.  I've looked in registry and cant figure out where this block is coming from?

[Jeff Arola]

See if this works:

https://www.doncaprio.com/fix-updates-suppressed-administrator-adobe-products/

[Badwolf_DW]

I tried that but receive the same error. The program generating the dialog box is Adobe update helper.

[Jeff Arola · Accepted solution]

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

[AaronMax]

I renamed this file just in case I needed to not delete it.. renaming it to Delete-AdobeUpdateAdminPrefs.dat worked well.
Thanks for the solution Jeff!

[MAC_2979]

Deleting the file did nothing for me.  After deleting and relauching on closing it pops up everytime.

[Jeff Arola]

MAC_2979,

What version of photoshop elements and operating system are you using?

[MAC_2979]

I have 2019.

Just before you posted this I got an email tyo try the below and it worked.  I was deleting that file from a different location!

Look in this location and see if you have a AdobeUpdaterAdminPrefs.dat

C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0

[da8iwr]

This worked for me perfectly on MacOS Catalina 10.15.4. Its been driving me mental for months! I now have 11 updates on my Creative Cloud 🙂

[da8iwr]

Also, just so you know, when I changed the file type of DAT to TXT and open it in TextEdit (before I deleted it), it showed this.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Preferences>
<Suppressed>1</Suppressed>
</Preferences>

So for whatever reason, it was set to not allow updates? Deleting that file allows it all to update perfectly.

[gabrield52820432]

Same for me under MacOS Mojave, it's even been years I had this update issue.

Thank god, not it's solved, just by deleting this file !

[ivan felixs25605755]

Hi I have the same problem but I have installed the Mac OS Big Sur and the LR version 9.0 I have this warning appears when I upgrade would have to do on the Mac 

[Badwolf_DW]

I do. I deleted that file, opened up adobe, and the "Adobe Photoshop  Elements 2019 Updater" program launched and is downloading files (looks very similar to the creative cloud interface).

Thanks so much for your help!

[Nir_Cohen]

and on mac?

[Jeff Arola]

Look for the

AdobeUpdaterPrefs.dat

in either

User Name/Library/Application Support/Adobe/AAMUpdater/1.0

or

Hard Drive/Library/Application Support/Adobe/AAMUpdaterinventory/1.0

[jonathanm19595987]

Oh yes, thank you, since six month i cannot update all my apps and your solution works.

Thank you so much.

[hai.d.nguyen83]

what do you do after that file is located?

[jonathanm19595987]

Hi,

I've stoped every Adobe apps, disconnect from Creative Cloud then delete the file.

After that, I reconnect on CC and be able to update all the apps.

[hai.d.nguyen83]

I can confirm that deleting the AdobeUpdaterAdminPrefs.dat has allowed me to get updates again. Thank you to everyone on this thread.

[Olsi_Gjeci]

Thank you - Yes deleting the  AdobeUpdaterPrefs.dat solved it for me too!

[ivan felixs25605755]

hello where do i look for the adobe updater pres.dat in LR IN THE MAC AND WHAT IS THE PROCEDURE TO DELETE

[biddlet]

/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterPrefs.dat

[GonMi]

OK Suprimido y ya funcionan las actualizaciones. Gracias!!

[charanshade]

I tried this on my mac Mojave. As mentioned, I delete the pref.dat file form the 1.0 folder but the notification is still coming and I can't update my Adobe XD. Please help.

[Jeff Arola]

This thread is specific to photoshop elements.

You should inquire in the Adobe XD forum.

https://community.adobe.com/t5/adobe-xd/bd-p/xd?page=1&sort=latest_replies&filter=all