Upgrade PSE 2023 from PSE 2022

[ltriq2000]

Hello community,

I purchased the upgrade to PSE 2023 on an AdobeID different from the AdobeID I purchased PSE 2022.

As a consequence I suppose, the installation cashes (error 50) after 9% of installation.
How can I solve this problem ?

Thanks in advance for your support.

Louis

[Greg_S.]

You are probably right that the problem relates to the different accounts. Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.