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heatht9773086
heatht9773086
Participant
December 3, 2016
Answered

Upgraded to sierra and all printers crash when trying to print

  • December 3, 2016
  • 3 replies
  • 871 views

I upgraded to Siearra a while back.  Every since then I cannot print for Photoshop Elements 13.  When I try to print, the application crashes.  On top of that, any document I was working on at the time of the crash doesn't show in the recent folder.

    This topic has been closed for replies.
    Correct answer andaleebfatima1

    Hi Heath,

    Please upgrade to OSX Sierra 10.12.2 and let us know if you still see crash when printing from PSE13 Editor.

    Thanks

    Andaleeb

    3 replies

    R
    REXprints
    Participating Frequently
    April 26, 2017

    Now at Mac OS10.12.4 and Xerox Phaser 7760 printer crashes with current Adobe CC AI, PS, Acrobat Pro, and ID when OKing Apple print dialog box. The Xerox 3250 (b/w) prints OK. Tried letting printer and CC control printing and both crash the respective program.

    A
    andaleebfatima1
    Participating Frequently
    December 8, 2016

    Hi Heath,

    Can you please share crash log that you see post the crash? Also, have you tried resetting Editor preferences?

    Which version of Sierra you have?

    Thanks

    Andaleeb

    heatht9773086
    heatht9773086Author
    Participant
    December 8, 2016

    I would be glad to, just tell me how to get that to you.

    A
    andaleebfatima1
    Participating Frequently
    December 9, 2016

    Hi Heath,

    Once Editor crashes, please click on 'report' button in the adobe crash reporter dialog. From there, copy paste the crash report and share with us.

    To reset preferences, launch Editor keeping Cmd+Alt+Shift keys pressed and click yes when prompted to delete settings file.

    To know your Sierra version number, click on Apple menu > About this mac > Overview tab.

    Thanks

    Andaleeb

    mytaxsite
    mytaxsite
    Inspiring
    December 3, 2016

    Did you upgrade the printer driver as well?  All major upgrades of any operating system invariably requires upgrades to drivers as well and it looks like you haven't done this.

    heatht9773086
    heatht9773086Author
    Participant
    December 3, 2016

    do I have to do this through each printers site?   I did the check for software updates after I deleted and reinstalled the printers, but got no available updates, and consequently, no better results trying to print.

    mytaxsite
    mytaxsite
    Inspiring
    December 4, 2016

    Can you print to pdf file to see if that also crashes or not.

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