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A
Anonymous
November 22, 2017
Answered

Using elements 10 how to load files from photos on iMac

  • November 22, 2017
  • 1 reply
  • 278 views

I am using photoshop elements 10 on my iMac and I am finding it impossible to use any of my photographs in my Photos file as taken by either my iPhone or my iPad. Surely there must be a solution to this so what am I missing?

    This topic has been closed for replies.
    Correct answer Jeff Arola

    What version of mac os are you using?

    Do you get an error?

    Are the photos using the new HEIF (High Efficiency Image File Format)?

    Using HEIF or HEVC media on Apple devices - Apple Support

    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    November 22, 2017

    What version of mac os are you using?

    Do you get an error?

    Are the photos using the new HEIF (High Efficiency Image File Format)?

    Using HEIF or HEVC media on Apple devices - Apple Support

    A
    Anonymous
    November 22, 2017

    Many thanks, the recently installed OS is High Sierra 10.13.1 and a comment pops up saying something to the effect that Elements does not recognise the format of the file.I don’t know anything about HEIF but the photos were transferred/uploaded from my iphone and ipad.

    I hope that this helps.

    Thanks again,

    Emlyn

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