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ShuHi7788
Participant
November 16, 2018
Question

Want buy Photoshop Pro but have questions...

  • November 16, 2018
  • 2 replies
  • 662 views

About 5 years ago I bought a new computer and it came with Adobe Photoshop Elements 10.0 and Premiere Elements 10.  I know that when you purchase a new software application you are allowed to install it on 2 computers (usually a desktop and a laptop).  Since everything was already loaded on my computer when I bought it is option still available to me?  And if so, how would I go about doing this?

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    2 replies

    T
    Test Screen Name
    Legend
    December 5, 2018

    There was a typo. What I mean to say was: "You can install Photoshop ELEMENTS on only one computer at a time". This is what it says in the Photoshop Elements FAQ Frequently Asked Questions | Adobe Photoshop Elements 2019

    Photoshop, on the other hand (Photoshop CC that is) can be installed on more computers, but only USED on one at a time, and can only be activated on TWO computers.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    December 5, 2018

    This is what it says in the Photoshop Elements FAQ Frequently Asked Questions | Adobe Photoshop Elements 2019

    As usual, Adobe's FAQ contradicts their EULA clause 2.1.3 which says

    https://www.adobe.com/content/dam/acom/en/legal/licenses-terms/pdf/PhotoshopElements_2018.pdf

    Adobe rarely ensure that the FAQs and the EULAs are consistent especially when the FAQs differ from the standard wording of the EULAs.

    That is for Elements 2018 but it's the latest one available on their website. Licenses and Terms of Use | Adobe

    So you could argue that the 2018 and 2019 EULAs are different but we don't have access to an online version of the 2019 EULA.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    January 23, 2019

    Hi all,

    As John has pointed out there are inconsistencies on the FAQ page relative to the EULA terms. The EULA would be the correct wording and usage guidance, and the team is working to adjust the FAQ text to be more consistent with the terms laid out in the EULA.

    The update will take a bit of time to get the correct teams involved in making the change and the changes translated, but it is in motion.

    Apologies for the confusion with these docs, and thanks for bringing this up!

    Regards,

    Pete

    T
    Test Screen Name
    Legend
    December 4, 2018

    You can install Photoshop on only one computer at a time, but you can install on the second. You would install it using the disks and serial number. If it came bundled with a new computer, you may not have this information, and this may be deliberate (part of the deal to keep you from installing it again).

    Photoshop Pro is not a product. There is just Photoshop or Photoshop CC. This is subscription only, from $10 per month. You can also buy the current Photoshop Elements.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 4, 2018

    https://forums.adobe.com/people/Test+Screen+Name  wrote

    You can install Photoshop on only one computer at a time,

    I think that was a typo and it was meant to say, "You can use Photoshop on only one computer at a time, but you can install on the second."

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