Where is Customer Service?

In an apparent effort to fine-tune Customer Service, what appears to be happening in large companies such as Apple, Adobe (and don't get me started on Facebook) is the never-ending options of endless menus only to wait hours to talk to someone, if that's even an option. The other option, which they have no problem telling you, is that you are more than welcome to go online to their forums to sift through the millions of comments to try to find something that answers your little question. Problem is, as business owners who may spend a lot of time driving, spending hours online to find an answer is not a valid option.

This is not CUSTOMER Service, this is SELF Service - for interest only in the company and not the customers. I run a very busy business and I don't have time to waste time looking up what anyone else says on potentially similar issues. I need to talk to someone - soon which may require a 60 second conversation to resolve the issue. Instead, companies will spend exorbitant amounts of time an money to automate everything so they don't waste their customer service personnel on piddly issues.

When can I actually talk to someone who desires to help? Please - even a chat option would be helpful.