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mikedjones1128
mikedjones1128
Participant
January 15, 2018
Question

Why am I unable to view slideshow created by Photoshop Elements 2018 Organizer?

  • January 15, 2018
  • 5 replies
  • 4823 views

First of all... I am running Photoshop Elements 2018 in Windows 10.  I do not have two Graphic Adapters.  Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen.  If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.

This topic has been closed for replies.

5 replies

kevinvh12345
kevinvh12345
Participant
May 14, 2018

I tried the same on a windows 10 desktop, and it resolved the issue.  The auto hide on the taskbar caused the slideshow to be black during playback.  I agree with the above poster that is seems pretty easy of a fix, and while I recognize the complications of machines, drivers, OS, etc., it seems to be fixable enough.

matts73696923
matts73696923
Participating Frequently
May 10, 2018

Have exactly the same issue.  Black screen on playback of slide show, and can 'skip' to individual frames - but app may also crash/freeze and have to restart machine.

Microsoft Surface Pro 4 (single - Intel Graphics 520) with Win 10 (1709). 

I 'did' also have a warning on installation, and after I manually found the log file (as the link in the setup dialog didn't work :/ (urlencoded) - it seemed it couldn't install Microsoft C++ 2017 redistributable, as I already had a 'newer' version (14.12.25810). 

What gives?  I upgraded specifically for the rewritten slideshow functionality, so this is a dealbreaker.  Will try and get chat support whenever that's available.

matts73696923
matts73696923
Participating Frequently
May 10, 2018
  • Removed Microsoft C++ 2017 (14.12.25810)
  • uninstalled Premiere Elements 2018
  • Reinstalled Premiere Elements 2018 (this installed Microsoft C++ 2017 (14.10.25017)

Tried creating another small slide show - same deal

Tried unticking 'use graphics processor for video playback' - no dice.

L
LJDR
Participant
April 28, 2020

Thanks for the link.  I'd looked at this previously, but had another good look, and tried the registry change (no difference) - but spotted something I missed previously...

  • The slideshow preview is blank when auto-hide taskbar is on.

I'd suspected the issue I was having was related to some 'full screen' quirks - and so (after a couple of attempts to get the 'auto hide taskbar' option to stick in the 'off' position (i.e. - taskbar always visible) - I retried a slide show, and it worked just fine.

This is obviously inconvenient, as the Surface has a realtively small screen, and real-estate is valuable - hence usually having auto-hide taskbar 'on'. 

So - my deduction here is that for one or more of the following scenarios:

  • User uses Surface Pro 4
  • User uses Windows 10
  • User has auto-hide taskbar switched on

this behaviour will occur, and none of the workarounds listed will fix the issue.  The only 'fixes' are:

  • Force auto-hide taskbar OFF
  • Manually move or resize the Organizer window when previewing a slideshow - to 'force' the application to NOT be full screen

This smells like a bug to me - which feels like one of those 'in the middle' ones - as The Surface has a funky graphics card/scaling stuff going on, and the OS can be quirky with the taskbar - HOWEVER - this stuff works fine in PE 15 - so feels like PE16 doesn't cope well with certain hardware/OS/option combinations.


Thank you for posting.  I have Photoshop Elements Organizer 2020 and changing the auto-hide toolbar setting to disabled worked for me on Windows 10.  Really thought a fix like this would have been included by now.

J
jasphowe
Participant
April 10, 2018

I have the same problem, using 2018.  I had also LOOKED for the suggested STAFF (?) fixes and found one about media card. did not work.  I could not find a clear cache in the General.  I'm sure it's another PSE problem that will go UNANSERED. jim

mikedjones1128
mikedjones1128Author
Participant
January 20, 2018

Someone from Adobe Customer Support needs to contact me to get this resolved.  I have already tried other Adobe suggestions to no avail.  A slideshow should be a simple feature but I have already spent an excessive amount of time and energy to get this to work to no avail.

Y
Adobe Employee
yachikag68482697
Adobe Employee
January 16, 2018

Hi mikedjones1128,

Please specify the graphics card you are using.

Also try clearing media cache. For that go to Edit > Preferences > Files. Under Media Cache, Clear Cache.

Thanks,

Yachika

mikedjones1128
mikedjones1128Author
Participant
January 18, 2018

Thank you responding Yachika.  The one graphics adapter I have is Intel HD Graphics 620.  I cleared the media cache but still have a black screen while it is playing the music and advancing. If I press pause the photo then appears.  If i then resume the screen turns back to black.  If I save it (though black screen) and then try to play I still get black screen (no photos).  I repeated process of clearing media cache and still the same result.

Y
Adobe Employee
yachikag68482697
Adobe Employee
January 18, 2018

Hi,

Please try this one.

Go to application preferences > General and uncheck 'Use Graphics processor for video playback'.

Thanks,

Yachika

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