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mikedjones1128
mikedjones1128
Participant
January 15, 2018
Question

Why am I unable to view slideshow created by Photoshop Elements 2018 Organizer?

  • January 15, 2018
  • 5 replies
  • 4824 views

First of all... I am running Photoshop Elements 2018 in Windows 10.  I do not have two Graphic Adapters.  Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen.  If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.

This topic has been closed for replies.

5 replies

kevinvh12345
kevinvh12345
Participant
May 14, 2018

I tried the same on a windows 10 desktop, and it resolved the issue.  The auto hide on the taskbar caused the slideshow to be black during playback.  I agree with the above poster that is seems pretty easy of a fix, and while I recognize the complications of machines, drivers, OS, etc., it seems to be fixable enough.

matts73696923
matts73696923
Participating Frequently
May 10, 2018

Have exactly the same issue.  Black screen on playback of slide show, and can 'skip' to individual frames - but app may also crash/freeze and have to restart machine.

Microsoft Surface Pro 4 (single - Intel Graphics 520) with Win 10 (1709). 

I 'did' also have a warning on installation, and after I manually found the log file (as the link in the setup dialog didn't work :/ (urlencoded) - it seemed it couldn't install Microsoft C++ 2017 redistributable, as I already had a 'newer' version (14.12.25810). 

What gives?  I upgraded specifically for the rewritten slideshow functionality, so this is a dealbreaker.  Will try and get chat support whenever that's available.

matts73696923
matts73696923
Participating Frequently
May 10, 2018
  • Removed Microsoft C++ 2017 (14.12.25810)
  • uninstalled Premiere Elements 2018
  • Reinstalled Premiere Elements 2018 (this installed Microsoft C++ 2017 (14.10.25017)

Tried creating another small slide show - same deal

Tried unticking 'use graphics processor for video playback' - no dice.

matts73696923
matts73696923
Participating Frequently
May 11, 2018

Had Adobe support attempt to help then tell me that the Intel HD Graphics 520 (in Surface Pro 4) is not in compatible graphics adapters list.

I then updated to Windows 10 April 2018 update (1803) - just as a last try - and no dice.  Will do some more checking, and report back if something miraculous happens - otherwise will unfortunately be going the refund route

J
jasphowe
Participant
April 10, 2018

I have the same problem, using 2018.  I had also LOOKED for the suggested STAFF (?) fixes and found one about media card. did not work.  I could not find a clear cache in the General.  I'm sure it's another PSE problem that will go UNANSERED. jim

mikedjones1128
mikedjones1128Author
Participant
January 20, 2018

Someone from Adobe Customer Support needs to contact me to get this resolved.  I have already tried other Adobe suggestions to no avail.  A slideshow should be a simple feature but I have already spent an excessive amount of time and energy to get this to work to no avail.

Y
Adobe Employee
yachikag68482697
Adobe Employee
January 16, 2018

Hi mikedjones1128,

Please specify the graphics card you are using.

Also try clearing media cache. For that go to Edit > Preferences > Files. Under Media Cache, Clear Cache.

Thanks,

Yachika

mikedjones1128
mikedjones1128Author
Participant
January 18, 2018

Thank you responding Yachika.  The one graphics adapter I have is Intel HD Graphics 620.  I cleared the media cache but still have a black screen while it is playing the music and advancing. If I press pause the photo then appears.  If i then resume the screen turns back to black.  If I save it (though black screen) and then try to play I still get black screen (no photos).  I repeated process of clearing media cache and still the same result.

Y
Adobe Employee
yachikag68482697
Adobe Employee
January 18, 2018

Hi,

Please try this one.

Go to application preferences > General and uncheck 'Use Graphics processor for video playback'.

Thanks,

Yachika

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