Win 10 and PSE 9

Forum|Forum|8 years ago
July 29, 2017
1 reply
432 views

Have desktop that has PSE 9 and PRE 9 on it since I bought them. Worked fine until Microsoft pushed WIN 10 the computer. Now the dropdowns in PSE are empty, rendering the commands useless. No errors are indicated. I uninstalled both and reinstalled them both and there was no change. Does anyone know what I should do?

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kglad

Community Expert

try resetting your preferences -

photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

Nelly2BelleAuthor

Participant

Using the suggested alt/control/shift method results in nothing in PSE other than the initial start up screen. I click on EDIT and the 'normal' looking screen appears but, again, all the dropdowns are almost totally black and can't be read on this screen. In PRE, I can get to Edit>Preferences and there are 11 selections but there is no selection for resetting preferences. I remember which block in PSE allows a photo file to open. Now it is letting me open jpg files but none of the dropdowns can be read so are useless.

John T Smith

Community Expert

Version 15 is compatible with Win10

Version 15 is 64bit only for both Photoshop Elements and Premiere Elements

http://www.adobe.com/in/products/photoshop-premiere-elements.html

Buying Elements online is for ONE platform https://forums.adobe.com/thread/2245264

-be VERY SURE you select the Mac or Windows version that you need for your computer

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