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nancya23993792
Participant
October 18, 2018
Question

Windows 10 will not boot into Windows after installing either Adobe Photoshop Elements 2018

  • October 18, 2018
  • 1 reply
  • 4239 views

On HP 800 G3 Elitedesk PC with Windows 10 Enterprise build 1709 or 1803 with Virtualization enabled in the BIOS Windows will not boot after installing Adobe Photoshop Elements 2018 or Adobe Premier Elements 2018. It boots to a blue screen that states "Your PC did not start correctly" with an error code of 0x0000001.

The only way we can get the workstation to boot into Windows after installing either of these products is to disable the Virtualization in the BIOS. But then Credential Guard does not work and that is one of our security requirements. I have done the Adobe installs with no antivirus installed just to eliminate that issue. I have also updated the video driver directly from Intel rather than from HP as suggested in another forum. Nothing has worked yet. We need a solution to be able to use Credential Guard with these Adobe products or we may have to find alternative products to use that will work with Virtualization enabled in the BIOS.

    This topic has been closed for replies.

    1 reply

    RichardWard1988
    RichardWard1988
    Participant
    November 21, 2018

    We are having the same issue with Windows 10 Enterprise Build 1803 and our HP EliteBook 840 G5 laptops.

    It is strange as it does not seem to affect other models (e.g. HP EliteBook 840 G3 / G4) but my understanding is the VTx technology is used throughout these.

    Please could it be advised what could be causing this and if there is anything that can be completed to prevent the requirement to turn off this setting, or as above we will also need to look at other solution away from Adobe products.

    hatstead
    hatstead
    Inspiring
    November 21, 2018

    RichardWard1988  wrote

    we will also need to look at other solution away from Adobe products.

    Be advised that this is a user-to-user forum, not Adobe corporate. A functionary for Adobe may, or may not, take notice of your post.

    RichardWard1988
    RichardWard1988
    Participant
    November 22, 2018

    Hi Hatstead,

    I understand this but this was more a query to other users of the software and what they have chosen to do.

    Many Thanks,

    Richard

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