Inspiring

Question

Camera Raw Elements 11.1 Update

Forum|Forum|7 years ago
December 19, 2018
4 replies
2734 views

Guten Abend Zusammen,

ich will die Raw Elements Update durchführen aber es bricht immer bei 5% ab.

Ich bekomme die Fehler Meldung es besteht kein Kontakt zur Server und ich

soll die Internet Verbindung kontrollieren... da ist aber alles ok.

Gibt es irgendwelche Vorschläge?

Viele Grüße aus Bayern,

Adrian

This topic has been closed for replies.

adriann98341547Author

Inspiring

Hi 99jon,

thank you for your suggestions.

I turned my firewall off, still the same result.

Regards,

Adrian

VipinGupta

Adobe Employee

Hi Adrian,

Since you are able to successfully reach Adobe.com, You should be able to open this link as well: www.adobe.com/go/elements-esd

This link contains the full setup for PSE and PRE 2019, which you can download and install on your machine without having to reach Adobe while installing.

Also could you please use the Log collector tool: How to use the Creative Cloud Log Collector tool to collect the logs and share with us, so we can investigate the issue for you.

You can share the logs on a shared drive and share the link with me on a DM.

Kind Regards,

Vipin

adriann98341547Author

Inspiring

Hi Vipin,

thank you for your answer.

I can log onto the adobe web page with my browser (Chrome) and enter

my ID without any problems.

I can ping adobe.com

There are no entries from Adobe in the Host file.

Once again thank you for your help!

Adrian

99jon

Genius

Other things to check:

-check firewall settings

-check global certificate

See this link:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

VipinGupta

Adobe Employee

Hi Adrian,

Could you please check that you are able to reach Adobe.com on your browser, also please check if you have configured any proxy settings on your machine, that is preventing the updater to reach adobe servers?

Also you can use the command prompt and try the following command to check if your machine is able to successfully reach Adobe servers:

Ping www.adobe.com

If you get a response, please let me know, otheriwse if you fail to get a response, you can also check your host file and remove any entries related to Adobe.com

Host file can be found here: C:\Windows\System32\drivers\etc\hosts

Thanks

Vipin