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adriann98341547
Inspiring
December 19, 2018
Question

Camera Raw Elements 11.1 Update

  • December 19, 2018
  • 4 replies
  • 2734 views

Guten Abend Zusammen,

ich will die Raw Elements Update durchführen aber es bricht immer bei 5% ab.

Ich bekomme die Fehler Meldung es besteht kein Kontakt zur Server und ich

soll die Internet Verbindung kontrollieren... da ist aber alles ok.

Gibt es irgendwelche Vorschläge?

Viele Grüße aus Bayern,

Adrian

    This topic has been closed for replies.

    4 replies

    adriann98341547
    Inspiring
    December 20, 2018

    Hi 99jon,

    thank you for your suggestions.

    I turned my firewall off, still the same result.

    Regards,

    Adrian

    VipinGupta
    Adobe Employee
    Adobe Employee
    December 21, 2018

    Hi Adrian,

    Since you are able to successfully reach Adobe.com, You should be able to open this link as well: www.adobe.com/go/elements-esd

    This link contains the full setup for PSE and PRE 2019, which you can download and install on your machine without having to reach Adobe while installing.

    Also could you please use the Log collector tool: How to use the Creative Cloud Log Collector tool  to collect the logs and share with us, so we can investigate the issue for you.

    You can share the logs on a shared drive and share the link with me on a DM.

    Kind Regards,

    Vipin

    adriann98341547
    Inspiring
    December 20, 2018

    Hi Vipin,

    thank you for your answer.

    I can log onto the adobe web page with my browser (Chrome) and enter

    my ID without any problems.

    I can ping adobe.com

    There are no entries from Adobe in the Host file.

    Once again thank you for your help!

    Adrian

    99jon
    Genius
    December 20, 2018

    Other things to check:

    -check firewall settings

    -check global certificate

    See this link:

    Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

    VipinGupta
    Adobe Employee
    Adobe Employee
    December 20, 2018

    Hi Adrian,

    Could you please check that you are able to reach Adobe.com on your browser, also please check if you have configured any proxy settings on your machine, that is preventing the updater to reach adobe servers?

    Also you can use the command prompt and try the following command to check if your machine is able to successfully reach Adobe servers:

    Ping www.adobe.com

    If you get a response, please let me know, otheriwse if you fail to get a response, you can also check your host file and remove any entries related to Adobe.com

    Host file can be found here: C:\Windows\System32\drivers\etc\hosts

    Thanks

    Vipin

    Peru Bob
    Community Expert
    Community Expert
    December 19, 2018

    Try a different browser.