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A
artsygirl511
Participant
April 2, 2010
Question

Can't open Photoshop Elements 6 for mac

  • April 2, 2010
  • 2 replies
  • 40159 views

I've had Photoshop Elements 6 for mac for over a year and it was working fine although RAW was never able to update.  About a week ago I went to open it and it would not open.  I've tried daily, have done all Apple updates and all Adobe updates and it still wouldn't open.  Then I uninstalled it and reinstalled it and it still won't open.  Any help is greatly appreciated.

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    2 replies

    B
    Barbara_B_
    Inspiring
    April 2, 2010

    Are you running 10.6.3, by any chance?

    Raw never auto updates for PSE, incidentally. You need to download and manually install the updates.

    I would try this. Go to your username>library>preferences and delete:

    com.adobe.Photoshop.Elements.plist

    Adobe Photoshop Elements 6 paths

    Adobe Photoshop Elements 6 settings

    Opera Preferences

    Repair permissions and try again. If it still crashes, go to applications>PSE 6>plug-ins>import/export and delete the adobe TWAIN driver. (Note that if you have an Epson scanner it may not work right after doing this.)

    A
    Anonymous
    April 2, 2010

    Exactly what happens when it doesn't open?  Does it just try to open, and then fail?  Or does it display an error message of some sort?

    I don't think a new Apple update is causing the problem.  I have Elements 6 and 8 on my Mac running 10.6.3.  Since I bought Elements 8, I haven't opened Elements 6.  I just opened Elements 6, and it opened without incident.

    When Elements 6 starts up, a large electric-blue circle appears on the screen.  About a third of the way down the circle, Elements displays exactly what it is doing as the start up progresses.  Watch that status carefully to see what it completes successfully - and exactly where it comes to a screeching halt.  That will tell you - and us - where the hang up is.

    A
    artsygirl511Author
    Participant
    April 2, 2010

    Bob, I think you are right.  It seems this all started when I did an Apple update a couple of weeks ago.  To answer your question, the big blue Photoshop circle appears and all it says is initializing and then disappears.  Then I get an Apple message "The application Photoshop Elements quit unexpectedly"... and I can Ignore, Report or Relaunch.  Relaunch does nothing. 

    A
    Anonymous
    April 6, 2010

    In my case, it did apply.  I wonder how I go about getting my Serial Number repaired?? sheesh.


    Go to Version Tracker - www.versiontracker.com - and see if someone has created a utility that allows you to re-write the system serial number so it contains one fewer digits.  It's an odd enough thing, so you should be able to search for it very quickly.  I have absolutely no idea of someone has created such a utility.  Until this came up, it never occurred to me that there were such things as system serial numbers. 

    If you do re-write that serial number, make sure you keep a record - off the computer - of what your original serial number was. 

    That serial number may be more than just a collection of digits.  The last digit may be a check digit that lets the operating system know that it has read the serial number correctly.  If that check digit doesn't make sense to the computer, then it may do something unexpected - like refuse to boot.  At that point, you might have to tell the computer what the "real" serial number was.  That's why you should keep a record of this serial number off of the computer.

    All this is me speculating - but it's better to be paranoid than sorry.

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