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clyde_s_mom
clyde_s_mom
Participant
September 10, 2020
Answered

Can't use the edit program in Elements 2020. Why?

  • September 10, 2020
  • 2 replies
  • 457 views

I purchased Photoshop Elements 2020 in June 2020 but when I try to edit pictures I get a message that says my free trial is over & I need to buy the program. I don't understand why this happens.

This topic has been closed for replies.
Correct answer Greg_S.

Here are the steps you need to take:

1.  Make sure you are signed into your Adobe.com account through the Help Menu.  If you aren't, you will probably see the following dialog (1).

2.  If you are at the Trial has ended screen, there is an option to License this Software.  Click on it.

3.  A dialog will appear where you can enter your serial number.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
September 10, 2020

Here are the steps you need to take:

1.  Make sure you are signed into your Adobe.com account through the Help Menu.  If you aren't, you will probably see the following dialog (1).

2.  If you are at the Trial has ended screen, there is an option to License this Software.  Click on it.

3.  A dialog will appear where you can enter your serial number.

clyde_s_mom
clyde_s_momAuthor
Participant
September 10, 2020

Thank you! I am back in business. Apparently I had not registered the
license number before. Mystery solved.😳


[edited by moderator]

Blue_Traveller
Blue_Traveller
Participant
September 10, 2020

Hi clyde,

 

I am also going through the same problem, upgraded from Adobe Premiere Elements 14 (Purchased in 2016) to Adobe Premiere Elements 2020 in Jan 20 and all it wants to do in organise my photos I cannot edit and there is no customer support to chat through with as the site declares I have no registered products. Currently I have paid £140 for a photo organiser trying to sell me more products. Please let me know if you achieve a solution?

clyde_s_mom
clyde_s_momAuthor
Participant
September 10, 2020

I will be happy to share any solution I get to this problem. Best of luck
to both of us.


[edited by moderator]

Blue_Traveller
Blue_Traveller
Participant
September 10, 2020

Unable to identify anything in Community that resemables our licensing issue, they all seem to be technical or process. Shall of course keep you updated if I find a solution. 

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