CR2-Format

nancys96801561  wrote Hello, I've Photoshop Elements 13. When I want to open an RAW-Format (CR2), I got a defect report. Although I have the actual Camera Raw-Update 9.12 installed! What could be the error? Thanks for your help. Nancy

Nancy,

Elements 13 can't be updated to more recent than ACR 9.0.

Camera Raw plug-in and Adobe application compatibility

If you have installed ACR 9.12 manually (outside of the menu Help>>Update) it won't be recognized.

Check the ACR version needed for your camera:

Cameras supported by Camera Raw

If you need a newer ACR version than 9.0, you can either:

- pay the upgrade to the latest Elements 2018

- or, use the free Adobe DNGconverter independent software (not a plugin) mentionned  in the faq:

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?

You'll be able to convert a whole folder (not a single file) of your CR2 files to the DNG raw format that your Elements 13 can read and edit.