Deactivating Computer

New Here ,
Apr 19, 2020

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Ok my old laptop has gone into blue screen of death! Bought a new laptop and I'm trying to load Elements 14 onto it. But it's saying to deactivate a computer as it's already active on 2 computers. How do I deactivate a computer?. I've logged into my account but can't find anything for deactivating a computer! Help!

Supposing Windows 10, I only know of two choices.  The easy one might work, I've never tried booting into Safe Mode With Networking and running PSE in that state.  If successful you could then sign out from the Help menu and your mission is accomplished.

The other option is to log into your Adobe account on your new machine and click on Support > Help Center.  Note the Chat icon in the lower right portion of that screen where you can request an activation reset.  Some have said that typing AGENT right from the start spares you the frustration of chatting with a chat bot and I'm inclined to believe them.  Make it clear to whomever that you only need your activations reset or risk needlessly waiting an extended period for tech support.  I'm not sure why registered users aren't permitted to do this themselves either.   That'd be nice.

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Download and install, How to, Windows

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Deactivating Computer

New Here ,
Apr 19, 2020

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Ok my old laptop has gone into blue screen of death! Bought a new laptop and I'm trying to load Elements 14 onto it. But it's saying to deactivate a computer as it's already active on 2 computers. How do I deactivate a computer?. I've logged into my account but can't find anything for deactivating a computer! Help!

Supposing Windows 10, I only know of two choices.  The easy one might work, I've never tried booting into Safe Mode With Networking and running PSE in that state.  If successful you could then sign out from the Help menu and your mission is accomplished.

The other option is to log into your Adobe account on your new machine and click on Support > Help Center.  Note the Chat icon in the lower right portion of that screen where you can request an activation reset.  Some have said that typing AGENT right from the start spares you the frustration of chatting with a chat bot and I'm inclined to believe them.  Make it clear to whomever that you only need your activations reset or risk needlessly waiting an extended period for tech support.  I'm not sure why registered users aren't permitted to do this themselves either.   That'd be nice.

TOPICS
Download and install, How to, Windows

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Apr 19, 2020 1
Enthusiast ,
Apr 19, 2020

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Supposing Windows 10, I only know of two choices.  The easy one might work, I've never tried booting into Safe Mode With Networking and running PSE in that state.  If successful you could then sign out from the Help menu and your mission is accomplished.

The other option is to log into your Adobe account on your new machine and click on Support > Help Center.  Note the Chat icon in the lower right portion of that screen where you can request an activation reset.  Some have said that typing AGENT right from the start spares you the frustration of chatting with a chat bot and I'm inclined to believe them.  Make it clear to whomever that you only need your activations reset or risk needlessly waiting an extended period for tech support.  I'm not sure why registered users aren't permitted to do this themselves either.   That'd be nice.

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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Cheers ....just did exactly what you said....sorted in 5 mins.......STAR!

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Apr 19, 2020 0
New Here ,
Jun 24, 2020

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This did not help me. I am at the end of my wits. I also have a pc that is no longer working. Now, after installing elements on my new computer and open the Adobe program it says I am licensed on two computers.  I tried to look everywhere to deactivate the pc that is no longer working. All I am getting is the Creative Cloud app that I am supposed to be buying. Why in the world would I be buying this app for fifty plus dollars in order to deactivate one of my computers from Adobe's list. Can someone please tell me if there is a simple step to do this? Thank you.

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Jun 24, 2020 0
Most Valuable Participant ,
Jun 24, 2020

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You must do as described to contact a support agent. This is FREE. You cannot do this yourself or by any other way. Forget this safe mode trick described. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Jun 24, 2020 0
Enthusiast ,
Apr 19, 2020

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Good job Astranova!   😊

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Apr 19, 2020 1