Elements 15 not opening with windows 10

Forum|Forum|9 years ago
January 3, 2017
1 reply
1113 views

I have Elements 14 and just purchased Elements 15. I run windows 10 and I am not able to start. It only goes to the message as attached. have tried to uninstall elements 14, re installed elements 15 about 5 times and remains the same issue.

elements_15

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Correct answer 99jon

This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

You may see something like:

Faulting module: LavasofTcpService64.dll

If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

-Go to the Windows Control Panel >> Programs (Uninstall a Program)
-Find and select Web Companion.
-Click Uninstall.

99jonCorrect answer

Genius

This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

You may see something like:

Faulting module: LavasofTcpService64.dll

If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.