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englesjw64
englesjw64
Participant
March 14, 2020
Answered

Error Code 131 when installing update to Photoshop Elements 2020

I downloaded Photoshop Elements 2020. It tells me there is a free dupdate to fix bugs.

I get a conflict error code 131. I could not easily find a community reply on this subject

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    michaelc69174223Correct answer
    Participant
    April 10, 2020

    Ditto. The user is directed to an Adobe page that states that the "fix" involves terminating the conflicting app, but the user is given no clue as what that conflicting is. 

     

    Update: Figured it out. The conflicting app in my case was Elements itself. Rather than close Elements itself or ask the user to close it in a more straightforward fashion, the updater instead throws an error message/number, leaving to the user who doesn't carefully scrutinize the text of the error message to believe that something more arcane is going on.

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    10 replies

    stevenk73332187
    Participant
    April 14, 2021

    I am n ot gettin g this error. it tells me to update i click update but it keeps telling me could not launch the updater.  In some cases when i try to exit it tells me to update same prolbem.  Even when I click update of exit same message but will not let me close elements 2021.  Then I have to go to task manageer and shut it down that way.  What Am I doing wrong?

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    Ferny
    Ferny
    Known Participant
    September 1, 2021

    Hallo, wenn Adope dieses Problem mit Fehlercode 131 kennt, warum tun sie das nicht ändern und für den Normalverbraucher zum Installieren vereinfachen. Ich hab jetzt schon mich während Stunden dazu gequält und nichts erreicht. Der Adope-Techniker schreibt mir, es läge an einem Fehler  in meinem System. Microsoft-Support kann aber keinen Fehler feststellen. Ehrlich, ich benutzte seit Jahren Photoshop, bin aber in letzter Zeit sehr unzufrieden . . .

    aber geholfen wurde mir nicht !

    MfG - Ferny

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      default4bwx9ps3mfdl
      Participant
      September 5, 2021

      ich komme hier leider nicht weiter, auch wenn ich mir die vielen Posts online ins Deutsch übersetzen lasse. Auch ich hänge beim Updateversuch bei etwa 5% und dann kommt dieser FEHLERCODE131 und ich kann nur abbrechen. Leider geht der ganze Scheiß dann wieder von vorne los - und täglich grüßt das Murmeltier. Zumindest konnte ich ohne Update mit dem Programm arbeiten. Warum werden dann aber so sinnlose Sachen gemeldet und angeboten, updaten kann ich so ja nicht. Können sie mir bitte einen Tip geben, was ich tun muß oder an wen ich mich verläßlich melden kann? Danke schon mal im Voraus. mfg KURT

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      SPoyta
      Participant
      March 1, 2021

      Thanks - I spent hours agonizing over what the conflicting software was, but when I closed out the initial page for Photoshop Elements 2021 that was covered over by the Photoshop Editor page which is the real page I needed, then it successfully updated. Adobe really should be more specific that just Error 131?

       

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        michaelc69174223Correct answer
        Participant
        April 10, 2020

        Ditto. The user is directed to an Adobe page that states that the "fix" involves terminating the conflicting app, but the user is given no clue as what that conflicting is. 

         

        Update: Figured it out. The conflicting app in my case was Elements itself. Rather than close Elements itself or ask the user to close it in a more straightforward fashion, the updater instead throws an error message/number, leaving to the user who doesn't carefully scrutinize the text of the error message to believe that something more arcane is going on.

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          benjaminp1
          Participant
          April 16, 2020

          Thanks a lot @michaelc69174223 for the update, this solved my problem. I was looking at everything (firewall settings, local admin rights,...) but all you had to do was close Photoshop elements right after clicking 'install now' when the updater opens in a new window.

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            Jaime5CC6
            Participant
            September 15, 2020

            Thank you so much sharing this information. I was trying to figure this out about 3 hours, until I your post. Thank you again. 

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              raindr0p
              raindr0p
              Participant
              March 15, 2020

              I to am having problems updating Elements 2020, getting error code 131 

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