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Error Code 215 in downloading PSE 2019

New Here ,
Dec 31, 2018

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I tried to download Photoshop Elements 2019 (free trial) and the installer stopped and showed the error code 215. I searched for answer and could not find it. Any one know what is going on? And what should I do next?

Do you have an active firewall? It may be worthwhile temporarily disabling it together with internet security/anti-virus software. You can enable again after installation is complete. Other things to check:

If you are using a macOS computer:

Lock and unlock keychain.

Else, log out of your computer and log back in.

If you are using a Windows computer:

Restart Credential Manager.

Else, restart your computer.

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Error Code 215 in downloading PSE 2019

New Here ,
Dec 31, 2018

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I tried to download Photoshop Elements 2019 (free trial) and the installer stopped and showed the error code 215. I searched for answer and could not find it. Any one know what is going on? And what should I do next?

Do you have an active firewall? It may be worthwhile temporarily disabling it together with internet security/anti-virus software. You can enable again after installation is complete. Other things to check:

If you are using a macOS computer:

Lock and unlock keychain.

Else, log out of your computer and log back in.

If you are using a Windows computer:

Restart Credential Manager.

Else, restart your computer.

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565

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 31, 2018 0
LEGEND ,
Jan 01, 2019

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Do you have an active firewall? It may be worthwhile temporarily disabling it together with internet security/anti-virus software. You can enable again after installation is complete. Other things to check:

If you are using a macOS computer:

Lock and unlock keychain.

Else, log out of your computer and log back in.

If you are using a Windows computer:

Restart Credential Manager.

Else, restart your computer.

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Jan 01, 2019 1
New Here ,
Jan 05, 2019

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Dear 99jon, Thank you for the help. Your are right, it is the Firewall that stopped the downloading. Thank you for the help again. YH Cheung

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Jan 05, 2019 0
99jon LATEST
LEGEND ,
Jan 06, 2019

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Glad to help.

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Jan 06, 2019 0