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Known Participant
November 25, 2017
Answered

Guided edit in Photoshop elements 2018 not responding

  • November 25, 2017
  • 1 reply
  • 1744 views

The guided edits are stuck on" Basic" and am not able to choose any other --also there is not a slide bar on the right to be able to scroll ---also the arrow will not activate any other guided edit--I have Photoshop elements 14 and it works perfect--whats up with 2018?

    This topic has been closed for replies.
    Correct answer Little_Pale_Face

    Ok, Photoshop elements 18 is not responding again only in guided mode. It worked for a week or so and now not responding only in guided edit.  I would probably be satisfied with a full refund as this program is aggravating as hell and I think may not be worth the time invested to resolve the issue only for it to reappear again.  So here I am proposing this problem to someone that might have an answer--what the heck is wrong with the guided mode in photoshop 18 . Here is a screen shot in paint-notice how it is cut off--and I can't hover my arrow over the pic


    Hi,

    The black band above the selections suggest that there is a problem with the programs display. The height has been squashed. It maybe that the program can't cope with the width/height combination.

    Could you try to shrink the editor window to half the screen width, close the editor and re-open it to see if it makes any difference.

    We may have to raise this as a bug.

    Brian

    1 reply

    Little_Pale_Face
    Inspiring
    November 26, 2017

    Hi,

    Which system are you running on (MAC/PC)?

    It seems to work correctly on my Windows 10 system. If you are a MAC user, then I'm afraid I can't help.

    Brian

    NewtobeAuthor
    Known Participant
    November 26, 2017

    I am using Windows 10 and a computer that is only a yr. old--I have 9 13 14

    and Photoshop Elements 2018 that all work just fine--I just purchased

    Photoshop Elements 2018 a couple days ago--Hope you can help

    On Sun, Nov 26, 2017 at 9:03 AM, Little_Pale_Face <forums_noreply@adobe.com>

    Little_Pale_Face
    Inspiring
    November 26, 2017

    Hi,

    I'm afraid it's going to be mainly questions to start with.

    Do you load the image via organizer or directly from the editor file menu?

    When you first load the image and switch to Guided mode, is the screen similar to this?

    Are you saying that once that screen appears, you can only select Basics from the top menu?

    On PSE 14, when do you see a scroll bar on the right?

    What screen resolution is your screen set to?

    Brian