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I've recently installed El Capitan, and now Photoshop Elements 11 Editor cashed when I try save my files

Community Beginner ,
Aug 27, 2015

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I have recently tried the beta version of El Capitan on my MacBook Pro 13 mid 2012. I keep it up to date, installing all updates when available. Since I've being using the latest OS X, Adobe photoshop elements 11 Editor crashes when i try to save my file. All other aspects of the app appear to work perfectly, however the app becomes unresponsive when i click save as in the file menu. No options will work, and i cannot cancel the action. My only option is to force quit the app.

I bought this version of photoshop from the mac app store, and there are no updates available.

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I've recently installed El Capitan, and now Photoshop Elements 11 Editor cashed when I try save my files

Community Beginner ,
Aug 27, 2015

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I have recently tried the beta version of El Capitan on my MacBook Pro 13 mid 2012. I keep it up to date, installing all updates when available. Since I've being using the latest OS X, Adobe photoshop elements 11 Editor crashes when i try to save my file. All other aspects of the app appear to work perfectly, however the app becomes unresponsive when i click save as in the file menu. No options will work, and i cannot cancel the action. My only option is to force quit the app.

I bought this version of photoshop from the mac app store, and there are no updates available.

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Adobe Community Professional ,
Aug 27, 2015

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El Capitan has not been officially released yet, so you're using a beta preview of the OSX. It's difficult for any program to offer support for an OS that's still a work in progress.

It might be best to direct support issues for this RC OSX to Apple and its operating system program administrators for now.

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Community Beginner ,
Oct 03, 2015

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I have exactly the same problem with the official version of El Capitan that was released on the Sep 30th.

When I try to save my file it doesnot respond.

Please philiph429864 let me know how you solved the problem... if you did.

Thank you in advance.

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Community Beginner ,
Oct 03, 2015

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I have exactly the same problem with the official version of El Capitan that was released on Sep 30th.

When I try to save my file it does not respond.

Please philiph429864 let me know how you solved the problem... if you did.

Thank you in advance.

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Community Beginner ,
Oct 03, 2015

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Hi hcrespob‌, though I have still not found a solution to this problem, I have found a way around it. So, if you're planning on editing a photo, copy the photo to a new folder (just to avoid making unchangeable edits to the original file). Then, open photoshop, on the menu bar select 'adobe photoshop elements 11 editor', and select preferences, and then general from the dropdown menu. A window will open. Here select "saving files". Change "On first save" to 'Save over current file'.

This allows you to save any edits you have made over the file you have open. Its not a solution to the problem however. If you choose save as, the program will freeze once again. Also, though you can finally save files again, you cannot rename them, or change the file type within adobe photoshop - incredibly annoying!!!

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LEGEND ,
Oct 03, 2015

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philiph

I am surprised to see this thread in the Adobe Premiere Elements Forum since the issues presented in this thread are for Photoshop Elements Mac on Mac OSX 10.11 El Capitan. Might not this discussion profit from taking advantage of the specialized expertise in the Adobe Photoshop Elements Forum? What version of Photoshop Elements Mac are you using?

Yesterday a Premiere Elements 13 and 14 Mac user reported on good results so far with these programs on Mac OSX  10.11 El Capitan

Mac 10.11 WARNING - You may want to hold off on updating

in spite of the problems with that operating system and non Premiere Elements programs.

It was interesting to note that the System Requirement for Premiere Elements 13 and 14 do not include 10.11

Premiere Elements 13.....10.8 through 10.10

Premiere Elements 14 (just released)....10.9 or 10.10

System requirements | Adobe Premiere Elements

Note that the Photoshop Elements 13 and 14 System Requirements are the same in this regard.

System requirements | Adobe Photoshop Elements

ATR

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Community Beginner ,
Oct 03, 2015

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‌i see now that this post was on the wrong forum. I'm not familiar with this site, or posting on forums in general. appologies for that mistake.

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LEGEND ,
Oct 03, 2015

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philiph

Thanks for the reply. No apologizes needed. I just wanted you to consider the best possible information to avoid generalizations and to get to specifics that would be available to you in the Adobe Photoshop Elements Forum.

It would take a moderator to move this thread that we are in now to the Adobe Photoshop Elements Forum. Since the thread has been here in the Adobe Premiere Elements Forum since August 2015, I am not sure when and if a moderator will take the time to move it to the Photoshop Elements Forum.

It will be interesting to follow the compatibility issues of Elements versions on Mac OSX 10.11 El Capitan so that the user can distinguish from workflow problems and Mac operating system issues.

Best wishes

ATR

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LEGEND ,
Oct 03, 2015

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hcrespob

Please see my post replying to philiph (post 5).

What version of Photoshop Elements Mac are you using?

ATR

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Community Beginner ,
Oct 05, 2015

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Photoshop Elements 11 Editor

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LEGEND ,
Oct 05, 2015

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herespob

Thanks for the additional information.

I am strictly and Elements Windows user and spend most of my time in Premiere Elements.

Even there I am not seeing reports of issues with Premiere Elements 14 Mac and MacOSX 10.11.

Now that this thread is in the Adobe Photoshop Elements Forum I think that the issue of Photoshop Elements (whatever version) and Mac OSX 10.11 will benefit by the specialized expertise here.

We will be watching for your progress and that of others.

Best wishes

ATR

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Adobe Community Professional ,
Oct 03, 2015

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Something to try:

http://barbarabrundage.com/2014/10/17/a-reminder-for-mac-folks-upgrading-to-yosemite/

In case you have trouble with the link, here is what it says and also really applies anytime you upgrade os x over os x and any versions.

A Reminder for Mac Folks upgrading to Yosemite

  

If you use a Mac and Photoshop Elements and plan to upgrade to Yosemite (OS X 10.10)  right away, just a reminder that in all recent versions of OS X, it has been critically important to delete all preferences before running PSE.

If you have once run PSE it is necessary to also delete the saved application states.
So you would need to go to your user library and delete:

com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements < version > Paths
Adobe Photoshop Elements < version > Settings
com.adobe.Elements Organizer. < version >.plist
com.adobe.ElementsOrganizer< version>.plist

and any lockfiles with the same names, then (if you’ve used Elements in Yosemite) go to Saved Application States (at the same level as preferences) and delete any for PSE, then repair permissions and launch PSE again.

To see the User library, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account.

I’m not using Yosemite myself yet, but I would not be surprised if some of the older versions of PSE that work fine in 10.9 no longer work in 10.10, so I would suggest that if Elements is important to you, be sure you have a good clone of your system somewhere so that you can revert it if necessary.

EDIT 9/19/2014: Some people are having a lot of trouble with Elements 12 in Yosemite, especially the tools in the Enhance section and layer behavior, so if you are using Elements 12 and don’t wish to upgrade to PSE 13, you might want to stop and think before going to 10.10 if PSE is important to your work.

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LEGEND ,
Oct 04, 2015

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R_Kelly

Great follow up.

Thanks.

ATR

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Community Beginner ,
Oct 06, 2015

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I have this same issue and am very frustrated! I uninstalled/reinstalled Photoshop Elements 11 and still have the same crashing issues when I go to save a file.  My biggest culprits have been panoramas.  Getting nagging memory issues that I also never used to get as well. There are no Adobe updates available from the app. I have OS X El Capitan final version. What can we do to regain compatibility? Having purchased this App at full price, I'm not about to repurchase a newer version when I love everything about this one. One of Adobe's easy troubleshooting guides is make sure you are running the latest version of OS X. We surely can't be faulted then for upgrading but still deserve a product that works.  Adobe, if you are reading this, please provide us a patch/fix/workaround or upgrade us to a newer version.

Thanks.

Kris

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Community Beginner ,
Oct 06, 2015

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See post 4. From philiph429864

Not a fast solution but a way to keep using PSE 11.

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Community Beginner ,
Oct 07, 2015

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But I don't already have an initial save to save over. I'm saving for the first time, and wanting to save as a JPG, not save in the default Photoshop format.  That isn't really a workaround for me.  Adobe needs to fix this.  I also tried going into the performance settings and maxing out the memory as described in another possible solution above and that also didn't improve things.

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