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SergeiKat
SergeiKat
Inspiring
March 17, 2019
Answered

Metadata library could not be loaded

  • March 17, 2019
  • 1 reply
  • 1725 views

Windows 10 Home 64-bit / Elements 2019

Clean install on a new PC.

64-bit installer downloaded from Adobe website today.

All appeared to go smoothly & startup was fine.

Both with an existing image & a newly created one, when I go to menu File / File info..

this happens:

File info cannot be opened!

This clearly is a very bad sign!

From reading previous discussions it seems I am not alone with this problem. However as this is only day 1 of this application unless Adobe can solve it quickly it will be returned for refund.

As soon as support opens I'll try them, but if anyone here has a solution please speak up.

    This topic has been closed for replies.
    Correct answer SergeiKat

    Adobe support confirmed it is due to a missing file from Microsoft.

    I installed...

    Visual C++ Redistributable for Visual Studio 2012 Update 4

    which has resolved the issue

    1 reply

    SergeiKat
    SergeiKatAuthorCorrect answer
    Inspiring
    March 18, 2019

    Adobe support confirmed it is due to a missing file from Microsoft.

    I installed...

    Visual C++ Redistributable for Visual Studio 2012 Update 4

    which has resolved the issue

    fredsnake
    fredsnake
    Participant
    May 3, 2019

    Hi, I have the same problem only installing the missing has not resolved the issue. Any thoughts anyone?

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