Photo editor won't open in Photoshop Elements 2019

Forum|Forum|7 years ago
November 27, 2018
12 replies
17483 views

I just purchased Photoshop Elements 2019. I used it this afternoon but when I try to open the editor it spins and nothing opens. I have tried clicking on the saved file itself but nothing happens there either. I have restarted my computer but this makes no difference.

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Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

sabogals8432643

Participant

Hi Bob,

Thank you for your suggestion. I found the Graphic Card info. (NVIDIA GeForce 610M) and downloaded the driver but I still can't open the Photo Editor. The computer spin and continue to spin for 20 seconds or so but never open the Photoshop Elements 2019 Editor, so I can't do anything with the program.

I'm able to open Premier Elements 2019 and the Organizer, but NOT the Photo Editor.

Do you think this problem could be related to disk memory (I have about 45,000 photos in the editor). All previous versions of Adobe Photoshop Elements (2011- 2018 works very well on this computer - Photo editor is working on Photoshop Elements 2018). What other things could prevent opening the Photo Editor in Photoshop Elements 2019? Any suggestions, PLEASE HELP. I need to work with Photoshop Elements 2019. Thanks.

piyushc76752533

Participating Frequently

Hi Sabogal,

Please try the below steps to see if this fixes your problem

(Note: Below steps are for Windows computer):

For Windows :

Go to the location C:\Program Files (x86)\Common Files\Adobe and then rename the folder named SLCache to SLCacheOLD.
Then go to the location C:\ProgramData\Adobe and then rename the folder SLStore to SLStoreOLD. (Note: If you are not able to find the ProgramData folder, then probably it's hidden, to unhide it, you may try this)
The above steps are going to reset the preferences of the Photoshop Elements and that is the reason Photoshop Elements will ask to enter the serial number for the product again. Now go to the desktop screen and right click on the Photoshop Elements icon and then click on Run as administrator.
Then click on “License this software” and enter the serial number for the product again.
Check the program now.

Note: If you are not sure what the Serial number is, then go to http://www.adobe.com and sign in with your Adobe Id and password. Once you are in then go to Manage Your Account. Then Click on Plans on the top, Under My products (left panel) you should be able to see the serial numbers.

sabogals8432643

Participant

I have exactly the same problem. After I Installed Photoshop Elements 2019, I was able to edit a photo. After that I can't open the editor. I can see the photo in the organizer but while I'm trying to open, the computer spin and spin and after a while doesn't open the photo for editing. I have tried everything but nothing works. PLEASE HELP. I'm very frustrated with version 2019.

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