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A
andreww39889270
Participant
August 8, 2017
Question

Photoshop Elements 14. There was an error opening your printer....

  • August 8, 2017
  • 1 reply
  • 1596 views

Help please. This is driving me mad, everything was working fine for about 10 months and then all of a sudden when I go to print I get an error message:

There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents.

I've looked on this forum and tried previously suggested options, like press space when selecting print and that doesn't work, I've deleted the whole program and re-installed from new but it's still the same. I've made sure drivers are updated for the printers, checked for updates on photoshop elements 14, but I can't get it to work. I can print from all other programs just not this one, and it was working fine before. I think there may have been a windows update when it went wrong, so not sure if that changed anything. Once I've hit print the error message comes up and doesn't even load the print options window, and after that the print button is greyed out so I have to close the program and open it again to try again. I can't find any way of getting chat help from Adobe, so I'm here asking for any help.

Thanks in advance.

Andy

    This topic has been closed for replies.

    1 reply

    hatstead
    hatstead
    Inspiring
    August 8, 2017

    The forced Windows 10 update may be the culprit.

    Are you unable to print both via Editor & Organizer?

    Have you deleted preferences in PSE to default? Suggest that you try it - nothing to lose..

    In Editor, expert tab, go to Edit menu>Preferences>General and look for this:

    A
    andreww39889270Author
    Participant
    August 8, 2017

    Thanks for your reply. I've just deleted preferences like you suggested and nothing changed.

    I'd never actually used the organizer so hadn't tried it, but I just tried it there and when I went to print the whole program froze and the following warning came up:

    As you may guess I'm not very techy, I use elements in a fairly basic way so I'm a bit lost when there's a problem.

    Thank you.

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    August 9, 2017

    For Elements Oragnizer crashing, try clearing the preferences.

    • (Windows) Use Explorer to browse to the folder:
      %appdata%\Adobe\Elements Organizer\<version>\Organizer.

    • Rename the following files:

      • psa.prf to psa_old.prf
      • status.dat to status_old.dat
    • Start Elements Organizer.

    Thanks,

    Anwesha

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