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Photoshop Elements 2018 memory problems - unable to edit and save files

Community Beginner ,
Dec 09, 2017

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I have a reasonably powerful computer (Intel I7-4790K 4Ghz, 32Gb RAM, a minimum of 165 Gb of free disk space on each of my three drives, and Win 10 Pro 64 bit v1709_16299.19), I am working 100% ok with a range of programs (including other photo apps) so I don't believe the problem is with my computer.

Photoshop Elements 2018 is currently completely unusable as I am unable to edit and save files (eg raw and jpgs).

Example 1:  I can open a canon raw file in ACR and make the desired adjustments, I then click open image to transfer to photoshop.  Very often I'm content with the raw development and just want to save the file as a psd or jpg.  For PSD > I do file save as, type a name, click save, and get an error pop-up box "Could not save as path\xxxx because there is not enough memory (RAM)".  The xmp sidecar file is created.   For JPG > I enter the name and get the "jpg option" box, I select max quality / lowest compression and get an error pop-up box "Photoshop Elements 2018 Editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".  I click OK, the msg box disappears, and Win 10 shows no notifications.

Example 2:  I open a jpg file, make a few adjustments (eg levels, contrast, haze removal) and do file save as, and get the error pop-up box "Could not save as \...\xxxx.jpg because there is not enough memory (RAM)".  Even trying to save as a jpg with the lowest quality throws up the same error msg box.  I have to do OK to the error msg box and close the file without saving.  Viewing task manager whilst the program is running (with a 3.2 Mb jpg open) shows that 108.6 Mb RAM is used by PhotoshopElementsEditor.exe, with only 13% of the total available RAM used by all running processes. 

I suspect the problem is to do with the PS Elements 2018 memory settings - particularly RAM, however I am unable to access the preferences > performance section to make any changes.

I can open and adjust every "preferences" section (apart from performance) and the program remains responsive - General, Saving files, Scratch disks, Display & cursors, Transparency, Units & rulers, Guides & grid, Pug-ins, Adobe partner services, Application updates, Type, Country/region selection.

However as soon as I click the performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted".  I then click OK to close it (it pops up twice each time), and from then on I can no longer access the other preferences sections as the same msg keeps popping up.  I have to close and re-open the preferences box to access the other areas.

So how can I amend the performance settings and hopefully get the program working correctly?  If I can't use the built-in tools is there a way of manually editing a file that stores the performance settings?  Where is the preferences file located?  As a test I could make a change in one of the other preferences sections and see whether the file updates (ie are the write/edit permissions ok etc).

So far I have:

1. Uninstalled, rebooted and re-installed the program 

2. I did ctrl+alt+shift when starting Photoshop to delete the settings file

3. I deleted the folder C:\Users\UserID\AppData\Roaming\Adobe\Photoshop Elements and rebooted

4. I have run from an admin command prompt - c:\Windows\System32>sfc /scannow - with no problems, and the event logs show "Windows has scanned the file system and found no problems. No further action is required".

5. I have used Adobe application manager to check for updates and my system is up-to-date.  I have updated to Adobe Photoshop Camera Raw v10.0.0.827.

None of the above actions resolved the problem and I am still unable to open the performance settings, and cannot edit and save files.

My PC, the OS and all other programs are working correctly without any problems.  I believe the problem lies with Adobe Photoshop Elements 2018.  Re-installing the OS and all other programs is not an option for me - I would like Adobe to fix the product by releasing an update, or assist me to make a fix and get my paid for software working.

Doing a search on the internet and the Adobe site shows that I am not the only person experiencing this type of problem.

___________________________________________________

Adobe system info:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4000 MHz

Built-in memory: 32646 MB

Free memory: 29986 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: 91550146063418215532

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\UserID\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 300.1G, 262.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 10.0

   Camera Raw Filter 10.0

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

___________________________________________________

Correct answer by Jos_Layton | Community Beginner

After a couple of sessions with Adobe tech support last month my issue has been resolved, and I can now actually use the program!!

The techie took over my PC and tried a number of things, but in the end the solution was to create a registry key to manually allocate RAM to PSE 2018 (over-riding the Adobe software process that wasn't working correctly in my case).

I found the Adobe support process to be very good - the staff were friendly, knowledgeable, reliable and swift.

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Photoshop Elements 2018 memory problems - unable to edit and save files

Community Beginner ,
Dec 09, 2017

Copy link to clipboard

Copied

I have a reasonably powerful computer (Intel I7-4790K 4Ghz, 32Gb RAM, a minimum of 165 Gb of free disk space on each of my three drives, and Win 10 Pro 64 bit v1709_16299.19), I am working 100% ok with a range of programs (including other photo apps) so I don't believe the problem is with my computer.

Photoshop Elements 2018 is currently completely unusable as I am unable to edit and save files (eg raw and jpgs).

Example 1:  I can open a canon raw file in ACR and make the desired adjustments, I then click open image to transfer to photoshop.  Very often I'm content with the raw development and just want to save the file as a psd or jpg.  For PSD > I do file save as, type a name, click save, and get an error pop-up box "Could not save as path\xxxx because there is not enough memory (RAM)".  The xmp sidecar file is created.   For JPG > I enter the name and get the "jpg option" box, I select max quality / lowest compression and get an error pop-up box "Photoshop Elements 2018 Editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".  I click OK, the msg box disappears, and Win 10 shows no notifications.

Example 2:  I open a jpg file, make a few adjustments (eg levels, contrast, haze removal) and do file save as, and get the error pop-up box "Could not save as \...\xxxx.jpg because there is not enough memory (RAM)".  Even trying to save as a jpg with the lowest quality throws up the same error msg box.  I have to do OK to the error msg box and close the file without saving.  Viewing task manager whilst the program is running (with a 3.2 Mb jpg open) shows that 108.6 Mb RAM is used by PhotoshopElementsEditor.exe, with only 13% of the total available RAM used by all running processes. 

I suspect the problem is to do with the PS Elements 2018 memory settings - particularly RAM, however I am unable to access the preferences > performance section to make any changes.

I can open and adjust every "preferences" section (apart from performance) and the program remains responsive - General, Saving files, Scratch disks, Display & cursors, Transparency, Units & rulers, Guides & grid, Pug-ins, Adobe partner services, Application updates, Type, Country/region selection.

However as soon as I click the performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted".  I then click OK to close it (it pops up twice each time), and from then on I can no longer access the other preferences sections as the same msg keeps popping up.  I have to close and re-open the preferences box to access the other areas.

So how can I amend the performance settings and hopefully get the program working correctly?  If I can't use the built-in tools is there a way of manually editing a file that stores the performance settings?  Where is the preferences file located?  As a test I could make a change in one of the other preferences sections and see whether the file updates (ie are the write/edit permissions ok etc).

So far I have:

1. Uninstalled, rebooted and re-installed the program 

2. I did ctrl+alt+shift when starting Photoshop to delete the settings file

3. I deleted the folder C:\Users\UserID\AppData\Roaming\Adobe\Photoshop Elements and rebooted

4. I have run from an admin command prompt - c:\Windows\System32>sfc /scannow - with no problems, and the event logs show "Windows has scanned the file system and found no problems. No further action is required".

5. I have used Adobe application manager to check for updates and my system is up-to-date.  I have updated to Adobe Photoshop Camera Raw v10.0.0.827.

None of the above actions resolved the problem and I am still unable to open the performance settings, and cannot edit and save files.

My PC, the OS and all other programs are working correctly without any problems.  I believe the problem lies with Adobe Photoshop Elements 2018.  Re-installing the OS and all other programs is not an option for me - I would like Adobe to fix the product by releasing an update, or assist me to make a fix and get my paid for software working.

Doing a search on the internet and the Adobe site shows that I am not the only person experiencing this type of problem.

___________________________________________________

Adobe system info:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4000 MHz

Built-in memory: 32646 MB

Free memory: 29986 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: 91550146063418215532

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\UserID\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 300.1G, 262.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 10.0

   Camera Raw Filter 10.0

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

___________________________________________________

Correct answer by Jos_Layton | Community Beginner

After a couple of sessions with Adobe tech support last month my issue has been resolved, and I can now actually use the program!!

The techie took over my PC and tried a number of things, but in the end the solution was to create a registry key to manually allocate RAM to PSE 2018 (over-riding the Adobe software process that wasn't working correctly in my case).

I found the Adobe support process to be very good - the staff were friendly, knowledgeable, reliable and swift.

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Community Beginner ,
Dec 22, 2017

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Perhaps if I narrow my questions a bit someone from Adobe or an expert user could assist?

I can open and adjust every "preferences" section (edit > preferences) apart from performance which is the one critical area I am trying to get into and adjust (as I have plenty of RAM and disk-space).

Q1:  Why is PSE 2018 not automatically detecting my RAM correctly?

Q2:  Why am I not able to edit the performance section in edit > preferences?

Q3:  Is there a way of manually editing the file or location (eg registry etc) to enter the correct RAM value?  Is it possible to delete this file and PSE 2018 will then re-create it?

I really would like to use PSE 2018 to edit my RAW photos because of it's power, convenience and simplicity (eg sidecar files and file edits without cataloging), however I am currently completely unable to use this product, and this is forcing me to look at other RAW graphics programs on the market.

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Adobe Community Professional ,
Dec 22, 2017

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Suggestions:

- Go to your preferences, performances, and try other settings than your current ones. Even 6 to 8 Mb would be enough.

- If you can't acess the 'performance' tab, then that's the one issue which has to be solved.

What you can do yourself:

- reset your preferences: menu Edit >> Preferences >> General (click on the button to reset preferences on next launch)

- maybe uninstall and reinstall.

I don't have 32 Mb available Ram... Maybe other users with 32 Mb can tell if they can access the performance tab?

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Community Beginner ,
Dec 30, 2017

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Michel, thanks for responding, I tried your suggestion of resetting the 3 preferences below, unfortunately this did not work (and I have already uninstalled, rebooted and re-installed):

edit > preferences > general > (1) reset preferences on next launch (2) reset all warning dialogs and (3) reset auto smart tone learning

As a test I went into all the 12 preferences tabs (apart from performance) and changed a setting, I then closed and re-opened PSE 2018 and the changed settings were still there (so I am able to amend and write to where ever the preferences settings are stored on my PC) - this part is working as expected.

However as soon as I click the preferences > performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted".  I then click OK to close it (it pops up twice each time).

Q1: Why is it always "an integer between 50 and 8"?  I assume this refers to the amount of RAM dedicated to PSE? (I cannot get in to the performance section to see what other settings can be adjusted).  It would be useful if someone could provide a screenshot of the performance section in PSE 2018 to assist in the diagnostic process.

Q2: When it says "closest value inserted" it appears to insert "8" as shown by the Adobe system info > Memory available to Photoshop Elements: 8 MB.  8 MB is clearly insufficient to successfully run PSE 2018 - how can I manually edit this setting to allocate more RAM (I can easily assign 16 GB RAM to PSE)?

Diagnostic assumptions:

1. My PC hardware is working 100% ok - everything is working as it should with no issues or errors occuring or being reported.

2. My PC OS and all apps and software are working 100% ok - again all software is working as it should (including a range of photo apps).  This PC is solely used for photo editing, so it's not cluttered up with large numbers and types of software.

3. Adobe PSE 2018 appears to be working EXCEPT the performance section.

So my focus and question to the forum community is - how do I manually edit the preferences settings to adjust the RAM?  Are the settings stored in a config file in a folder or in the registry?  I work in IT so I am capable of doing the manual editing of the settings.

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New Here ,
Dec 31, 2017

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I'm having the same issues, and this is a new issue. It started after the update just before Christmas on raw photos. I did the manual update as suggested but I still cannot adjust my performance. I totally wiped and reinstalled the program- and I still get the integer error. This is extremely frustrating.

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New Here ,
Jun 04, 2018

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it's not an Adobe thing... it's the Microsoft 1803 update thing.... I was able to fix my photoshop cc 2018 by going thur the regedit  and change the it to decimal at 24000 by overriding the memory. but I was told I can change it to 8000 on photoshop elements 2018 but NO CAN DO... ITS' DRIVING ME CRAZIER BY THE DAY.  BEEN WORKING ON THIS SINCE THE UPDATE.. it started on elements 15 then I upgraded thinking why not... oh it's not working.. I have been looking at any and every forum I can find.. adobe doesn't like to talk to me.. but they love it when I give them my monthly payment.. their customer service i'm not so happy with.. and Microsoft isn't any better.  thank god for computer whiz's that answer these forums. I would be lost and broke. I am thinking I should have kept photography just a hobby instead of a business.. I lose more business because of problems with my software.  sux.

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Community Beginner ,
Jun 05, 2018

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Hi, did you do the Registry update as shown at the first page of this topic? If you cannot do it yourself, somebody should help you. Did you try this? what happened? In most cases it worked. If your storage is only 4 GB, you should replace 8000 by 4000, I entered 400, and it worked for me on my notebook.

It is not possible to do this in Photoshop.

PS: You can also go back to the last version of Windows.

This should help for the moment.

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New Here ,
Jun 10, 2018

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Thank you so very much for the step by step instructions. They worked perfectly.  I found nothing on Microsoft after the updates on Friday. Could not edit in PSE 18 Then I went to https://forums.adobe.com/thread/2423579  followed your instruction and  I smiled with joy when I went back into PSE18 and was able to edit and save my files. 

Thank you

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New Here ,
Nov 21, 2019

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I would be happy for the same techie guy to take over my laptop and hopefully achieve the same result.

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Community Beginner ,
Mar 04, 2018

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After a couple of sessions with Adobe tech support last month my issue has been resolved, and I can now actually use the program!!

The techie took over my PC and tried a number of things, but in the end the solution was to create a registry key to manually allocate RAM to PSE 2018 (over-riding the Adobe software process that wasn't working correctly in my case).

I found the Adobe support process to be very good - the staff were friendly, knowledgeable, reliable and swift.

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Contributor ,
Mar 05, 2018

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Any chance you know exactly what was done and can post it here? Or have the tech post it in this thread?

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Community Beginner ,
Mar 30, 2018

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Registry setting to manually set the RAM value

Firstly I will state the obvious - if you play around with the registry and get it wrong, you could severely or even fatally screw up your PC.  If you don't know what you are doing, or are not confident, then don't mess with the registry.

Secondly, my version of PSE 2018 was working perfectly in every way, except for one single thing - the amount of RAM was not auto detected correctly, and I was not able to use the program's preferences section to manually set the RAM.

The Adobe tech and I tried numerous approaches including resetting all elements of the program, deleting the Adobe account from the PC, looking at Windows settings, and creating a new admin user account.  I had already tried a complete program uninstall, reboot and reinstall.  Nothing we tried worked, somehow somewhere something was set and locked, and survived all the approaches we tried.

I did ask the Adobe tech to post the fix however it hasn't happened, and in the interests of helping others who may be in the same situation, the answer to my problem is below.  To recap my situation: although I could open the program and everything appeared to be working, I could not save any changes or edits due to RAM issues, effectively I could not use the program I had paid for, which was very disappointing.

The registry fix that worked for me:

Ensure PSE 2018 is closed when using regedit.

Run regedit, go to: hkey current user > software > adobe > photoshop elements > 16.0

Right click in right pane > new dword 32 bit value

Type > OverridePhysicalMemoryMB

Open it > change to decimal > enter 8000   (eg 8000 MB for 8 GB RAM)

Click ok and close regedit

reg fix ram settings override.jpg

.

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Community Beginner ,
May 04, 2018

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Thank you very much for sharing this, it solved the problem for me as well after PSE 2018 started to play up when my laptop upgraded to Win10 Ver1803 (April Update).

Interestingly you have to create a new 32bit value, even on a 64bit system (in my first attempt I created a 64bit value, thinking that's what I need as I have the 64bit version. That didn't work, but after deleting it and repeating the process with the 32bit version it worked).

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Community Beginner ,
May 04, 2018

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Seems to me that until Microsoft & Adobe get together and solve this problem we're kind of stuck between a rock and a hard place creating our own workarounds with who knows what kind of repercussions on our computers. The following workaround fixed the Elements 2018 "Not Enough RAM" error for me:

Restore previous version of Win 10:

  • Run: Updates: Check for System Updates: Windows Update: Recovery: Go Back to the Previous Version of Windows 10.
  • Did not take too long, about 40 minutes at most.
  • After going back to previous version of Win 10  PSE 2018 Help: System Info: Memory  Available to Photoshop Elements 2936MB.

After above solved my problem I had to turn off Win 10 automatic updates on startup:

  • Run: Services MSC: Windows Update: set Startup Type = DISABLED
  • Until I change this back to AUTOMATIC I will have to check for and run WIN 10 updates manually.

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Community Beginner ,
May 07, 2018

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This regedit solved my problem   Elements version 14.

Could not save files:  Got:  Unable to complete...  Message  and Edit/Preferences/Performance setting did not work.

THANKS.

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New Here ,
May 08, 2018

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Thank you Jos, my Elements 15 had shown a lot of the problems above, not enough memory to complete the task, the 'integer between 50 and 8' message, sluggish performance etc. I had reinstalled from scratch but no luck. Had gone to Windows 1803 a few days ago.

I tried the registry edit and all fixed ! back to the way it was. Thank you !

I would hope Adobe/Microsoft are working to fix this issue as there must be lots of Elements users experiencing the same issues but who may not be checking the forums or are comfortable with editing the registry.

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New Here ,
May 14, 2018

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Until Win10 1803 update was installed last week on my computer, I used PSE2018 every single day, many times a day. Now I can't use it at all for all the reasons given above. I'm entirely uncomfortable with editing the registry and am perplexed why Adobe gives a registry hack to correct this problem. This needs to have an update pushed out by Adobe. PSE2018's Editor is the only software on my computer that is non-functional following the Win10 1803 update.

*Edited to add that PSE11's Editor works as expected. Able to open and edit multiple images, no out of RAM errors on saving, able to open and edit Preferences without integer 8-50 errors.

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Community Beginner ,
May 14, 2018

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The registry fix that worked for me:

Ensure PSE 2018 is closed when using regedit.

Run regedit, go to: hkey current user > software > adobe > photoshop elements > 16.0

Right click in right pane > new dword 32 bit value

Type > OverridePhysicalMemoryMB

Open it > change to decimal > enter 8000 (eg 8000 MB for 8 GB RAM)

Click ok and close regedit

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Community Beginner ,
May 14, 2018

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It is obvious that PSE program has this very bad setup process because I even have run into the "memory problem" when trying to reinstall Elements 14 on a new Windows 10 computer.  And as far as "TECHNICAL SUPPORT" I can not even get "CHAT" let alone phone support.  I guess the only way out is to buy a product from a different company.  I always say any product (no matter how good) -- is NO PRODUCT at all without some decent support.

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New Here ,
May 18, 2018

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Thank you Jharris91! Fixed!

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Community Beginner ,
May 20, 2018

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Adobe photoshop elements doesn't show up in the registry - anywhere! I would run the fix if I could find it in the registry.  The program is loaded onto my surface pro but doesn't show up.  Help?

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Community Beginner ,
May 22, 2018

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Thank you very much. This helped to solve the problem for PSE 14, today.

The Windows 10 Update was not compatible without this change.

Now it works again. I have only 4000 MB - so I selected 400 MB for this rather than 8000.

Now I can adjust it in PSE itself.

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New Here ,
May 22, 2018

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Ooooh, I'm not tech savvy -- can someone simplify for me what I need to do? My PSE 14 just now started giving me the "could not complete the Save As command because there is not enough memory (RAM)" error.

It had worked perfectly in the past few weeks! But it did just undergo the Windows Update 1803 yesterday, so I take it, that's the culprit.

I'm not comfortable with editing anything in the registry unless it's super clear...

My laptop has 4 GB RAM

Thanks for any help...

Lynn M.

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Adobe Community Professional ,
May 22, 2018

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Try this...

Close Photoshop Elements

Run regedit.exe:

Navigate to the Photoshop Elements Key under HKEY_CURRENT_USER and click on the version number of Elements you're using where 16.0 is PSE 2018:

Right-click in a blank area over at the right and enter in a new DWORD 32-bit Value named OverridePhysicalMemoryMB:

Enter in a Decimal value of 8000 for the new Value you just created:

Close regedit

Start PSE

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New Here ,
May 22, 2018

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ssprengel    -- Thank you so much! This is exactly the kind of tutorial I needed to edit my registry. I followed exactly, and now my Elements 14 works like it did before! I can't tell you how helpful this was for me! And I'm so glad it took less than a day to resolve this vexing problem!

Sincerely,

Lynn M.

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New Here ,
May 24, 2018

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Thanks! This helped for my PSE 15.

Regards

Rutger

The Netherlands

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New Here ,
May 24, 2018

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Wow.......You deserve a medal Man !!!!!!!!

Thanks so much.......(and that dosn't say the half of it !!!!!!!)

Len M

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New Here ,
May 26, 2018

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ssprengel Duizendmaal dank.......Het loopt weer geweldig.... Wat ben ik blij

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Community Beginner ,
May 26, 2018

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Merci infiniment !

Ca fonctionne parfaitement et votre explication était très claire.

Au passage, je ne remercie pas Adobe qui laisse les utilisateurs dans la panade!

JP

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Adobe Community Professional ,
May 26, 2018

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The fix information is from Adobe, although it has something to do with Windows 10 changes after the software was released:

Invalid Numeric Entry - An integer between 96 and 8 is required

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Community Beginner ,
May 26, 2018

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Thank you! I made this fix in this afternoon (in France) 4 hours ago. I

read it in the forum.

You are right, it came with the last upgrade of Windows 10.

I would have liked to tell it but I didn't saw any place to say that

this last upgrade was a pain in the ... because of a number of problems

generated with applications.

Thank you a lot!

Jean-Pierre

Le 26/05/2018 à 19:33, ssprengel a écrit :

>

Photoshop Elements 2018 memory problems - unable to edit and

save files

created by ssprengel <https://forums.adobe.com/people/ssprengel> in

/Photoshop Elements/ - View the full discussion

<https://forums.adobe.com/message/10406786#10406786>

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Community Beginner ,
May 27, 2018

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Thank you so much! I HATE Windows updates!! Your clear and concise explanation gave me the confidence to mess around in the Registry, and PSE14 is working again. I thought I'd lost it after getting the memory error message.

Kevin

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Community Beginner ,
May 27, 2018

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Ceci dit, il est vrai que le dernier update Windows est en cause. Mais comme Adobe a nos mails à tous, il serait de bon ton de nous prévenir du genre : "il y a un bug, soyez patients on travaille dessus".

Bon, on n'en mourra pas !

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Community Beginner ,
May 27, 2018

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Absolutely correct! Adobe should have notified all WIN 10 Photoshop customers that there was a potential problem, and when they had a solution all WIN 10 Photoshop customers should have been notified of it.

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New Here ,
May 27, 2018

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Thank you guys so much, this fixed all the errors and now Elements even opens probably 5-10x faster.

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New Here ,
Jul 15, 2018

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Thanks this was helpful to solve the problem. I found also a very clear explanation on RAM  (Adobe community : Error: An integer between 50 and 8 is required | Elements | Windows 10 )

Everything is running ok again.

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New Here ,
Dec 22, 2017

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MY case is similar with your case.

My trouble seemed to happen after CAMERA RAW update. Then I tried to find further updated version.

Camera Raw plug-in installer

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

After installing updated version, Camera Raw 10.1, my trouble of memory was solved and now working well.

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Community Beginner ,
Dec 30, 2017

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kazuy72328593

Unfortunately I had the same issue when I first installed PSE 2018 from the retail DVD, I then used Adobe Application Manager to look for software updates and the camera raw was updated to v10.1.0.864 - however the problem is still there.  It's very frustrating because I want to use PSE 2018 (and I would not need to look at other photo developing and editing options) however I have never been able to use it to successfully edit and save a RAW file.

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New Here ,
Dec 26, 2017

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Same issue here.  And unfortunately no solution.  I have a very potent machine - so it's not resource constrained.

The only correlation I can make is the problem happened with the latest Apple updates last week to iTunes and corresponding crap.  It's even broken my IDrive (online backup) program.

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Community Beginner ,
Dec 30, 2017

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matthewl61750267

Matthew is your problem with PSE 2018 exactly the same as mine - ie you cannot get in to edit the settings in the preferences > performance section?

If so, it is interesting that the same problem occurs in two completely different OS's - Apple and MS Windows.

I don't know much about Apple OS, but with the new MS model of Windows 10 as a service and being regularly (compulsory) updated, it must be difficult for Adobe to keep up with the changes in the OS.  And each Windows 10 update could potentially break something in PSE 2018.

So what are the common factors across the two different OS's - eg machine hardware spec?

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Contributor ,
Dec 30, 2017

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I posted a similar message regarding alleviating memory problems. Any editing or organizing session over 1/2 hour will have PSE 2018 using above what Is allocated in preferences. Preferences for me is 8gb, and I have 12 gb. Once that happens performance is very sluggish and I often get "stopped responding" message. At that point I have to wait up to half hour, for PSE to get its inner workings synchronized again, once it starts responding, I shut it down and restart. It is so messed up at tat point that judging by the task manager panel, it takes up to two minutes to shut down completely and clear out its memory.

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Community Beginner ,
May 23, 2018

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Jos nailed this.  The PC really started acting up after the new Win update.  Followed the fix he suggested, problem solved.  All I can say is thanks for taking the time to post all that.  If my search for the issue hadn't shown up, I'd still be chasing my tail.  Adobe should comp Jos an editing suite subscription for the trouble IMHO. 

Regards,

Monty

Danville, CA

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New Here ,
Nov 20, 2018

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I couldn't agree more!!! Why aren't these solutions sent out to all Adobe account holders as a matter of course? I was about to just give up my purchase of Elements as a bad loss. Finally stumbled across this page with my searching for answer.

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