Photoshop elements 2020 photo editor freezing after opening

New Here ,
Apr 25, 2021 Apr 25, 2021

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When I go to open Photoshop elements 2020 photo editor it freezes like 2 seconds after opening and doesn't unfreeze sometimes it even slows down my mouse movement on screen, the only way I found to exit it when frozes is to end it in task manager. I'm on Windows 10 Pro version 20H2 and running the latest version of Photoshop elements 2020, that I got through the Microsoft Store. I even tried uninstalling and reinstalling but the same problem was happening. The organizer runs just fine, it is just photo editor that freezes, I have also tried having nothing running in the back ground. My computer runs on a Ryzen 7 3700x, 64gb of ram, and a 2070 super, not sure if specs relate but im getting sick of this freezing.

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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A couple of thoughts:

 

1. Try disconnecting from the Internet before starting the Editor and see if we can rule out that any network communications are causing the problem.

 

2. You've got an excellent set-up, so I'm thinking you probably have multiple internal hard drives. If that's the case, have you installed Elements on your main system C: drive? If not, uninstall Elements from its current location and try reinstalling it on that drive instead. You may need to go into Settings > System > Storage > More storage settings > Change where new content is saved > New apps will save to: , and change the drive to This PC (C:)

 

 

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