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T
THuckabay
Known Participant
October 10, 2017
Question

Photoshop Elements Organizer 2018's Slideshow Feature is UNSTABLE and crashes repeatedly

  • October 10, 2017
  • 1 reply
  • 4357 views

I have found it essentially impossible to create a slideshow through Photoshop Elements 2018's Organizer.  The slideshow creation module crashes every single time, and that is on a clean installation.  I'm disappointed that Adobe would release this feature-poor and buggy slideshow module.  It is much worse IMO than the slideshow features of Elements 13's Organizer, for example, and it crashes predictably as well.  This release, at least of the slideshow feature, makes a very poor impression where Adobe and its QA folks are concerned.

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 10, 2017

    Hi,

    Sincere apologies for the issue you're facing.

    Are you on Windows platform? If yes, then the issue might be due to Lava Soft Ad-ware. Please follow the instructions in following article to uninstall Web Companion app:

    Troubleshoot slideshow and video playback issues

    Please let me know whether it works for you or not.

    Thanks,

    Arshla

    T
    THuckabayAuthor
    Known Participant
    October 10, 2017

    No, Arshia, I do not use Lava Soft Ad-ware.  Your suggestion is incorrect.  The Slideshow feature of Elements Organizer 2018 is UNUSABLE, and needs to be seriously debugged and reworked.

    T
    THuckabayAuthor
    Known Participant
    October 27, 2017

    Hi Timothy,

    Even I had my doubts before downloading the dump (given the dump size), I still downloaded the dumps and analyzed them to see if they have some information about crash. But there was nothing in dumps. Given my experience with Elements Organizer, the dump size cant be less that 1 GB. If it is, it means the dumps are not getting created successfully.

    Can you please check the registry settings that I shared with you were correctly set on your machine as mentioned on my blog page: Photoshop Elements (PSE) knowledge base.

    ~Surendra


    I did finally see a larger crash dump from Organizer, but it was nearly 2.5 gigabytes in size—too large for me to upload through Dropbox....

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