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MizCrafty
MizCrafty
Participant
April 22, 2019
Question

Photoshop Elements v.16 won't open photos

  • April 22, 2019
  • 1 reply
  • 1709 views

Using PSE 16 on Windows 10 on my desktop PC. When I click on a photo file (.jpg, etc) in my File Explorer or even an email attachment, then click Open (PSE is my default editor), the PSE Editor opens but the photo does not. I just get a blank editor.

I can first open PSE, then File > Open and browse for a photo, and that works fine, so I don't think the problem is the type of photo, etc. It's just PSE.

Thanks. Any advice is much appreciated.

      This topic has been closed for replies.

      1 reply

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      April 22, 2019

      Hi there,

      Sorry to hear that you're not able to open images in Photoshop Elements 16, could you please let us know are you getting any sort of error?

      Also, have you downloaded the images from the internet?


      Could you try resetting the preferences of Photoshop Elements and let us know if it helps? Preference file locations for Photoshop Elements and Premiere Elements

      Regards,
      Sahil

      MizCrafty
      MizCraftyAuthor
      Participant
      April 22, 2019

      Hello

      No, I don't get any error message. The editor simply stays blank...the photos never appear. When I open Photoshop Elements and click File > Open> and select a photo, then it does open. Resetting the Preferences seems to make no difference.

      Thanks for the reply.

      Jane

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        April 22, 2019

        It works like that for me, too.  It might be a bug.

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