Problem installing Photoshop Elements 2018

Forum|Forum|5 years ago
January 20, 2021
1 reply
531 views

I have PSE 2018 on a laptop and now I want to install it on my new desktop. Is that allowed? If so, why can't I install it on the desktop. After I try to aneter the code, I get a message that my email has been used before.

Problem or error

This topic has been closed for replies.

Peru Bob

Community Expert

You need to use the serial number, not the redemption code. A redemption code can ony be used once to get a serial number.

See here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

and here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Install PSE 2018 from your original download or disc and go to the Help > Sign in from the Editor menu and enter your serial number when prompted.

A

Andrew5FD0

Participant

Here's my remption code and the error I get:

Moderator note:

Please black out or do not post redemption codes or serial numbers on this public forum.

This is not Adobe Support and any user on this forum will have access to this information.

John Waller

Community Expert

Thank you for trinyg to answer my question. I never wrote down the serial number because it's just simple logic that I would be able to get the serial code whenever I want, there was no warning anywhere that I would only get the serial code once. In fact, the instructions say that I can get the serial number whenver I want.

I tried every possible Adobe ID I could think of and never got a serial number.

Lastly, you seem to contradict yourself. You say in yyour answer that "You can only use a redemption code once", and then say "If you've lost your serial number, try logging in to your Adobe account using the same Adobe ID you used when you first installed the software."

Is there a way that I can get this serial number so that I can install this program on my new computer?

>>>Lastly, you seem to contradict yourself. You say in yyour answer that

Let's try a different explanation:

Redemption codes and serial numbers are two different things
A redemption code has one job: to obtain (or redeem) a serial number. Redemption codes are a mix of letters and numbers and can be used once only. You enter your redemption code to obtain a serial number. After that, your redemption code is discarded.
Serial numbers are 24 digits, no letters. Your serial numbers is required every time you install or re-install the software in order to license the software.
Serial numbers last forever.
Your serial number is required every time you re-install the software.

You can locate your serial number by signing in to your Adobe account

https://helpx.adobe.com/au/download-install/kb/find-serial-number.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded