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defaultoeyrllv2o4kl
Participating Frequently
October 6, 2020
Question

Problem with Using Photoshop Elements 2020 - Always asks if I want to start a trial

  • October 6, 2020
  • 2 replies
  • 247 views

I purchased this product in good faith at Staples several months ago, and have never been able to use it.

I have gone through all the steps umpteen times and spent hours trying to use this software, and to no avail. It keeps asking me if I want to start a 30-day trial before I proceed. I am going in circles.

I am maxed out of patience and time. At 77 years of age I don't hours to waste.

I have purchased other products like Affinity & Corel and have had no trouble getting them installed.

What is wrong with the heads at Adobe? I will never again buy an Adobe product.

But I still would like to be able to use this product for which I paid valuable money out of the little income I have.

Can anyone at all help me with this?

I got a redemption code which includes letters. It will not accept letters, only numbers.

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 6, 2020

You have a redemption code, not a serial number which is what you need to fill in.  Visit this page which explains how to redeem the code you got from Staples.

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defaultoeyrllv2o4klAuthor
Participating Frequently
October 7, 2020

You know, your sounds so easy. I went through all those steps on the page to recommended. Nothing works. The redemption code doesn't work. Nothing works. Appreciate you trying to help, but nothing does. This is absolutely ridiculous.

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defaultoeyrllv2o4klAuthor
Participating Frequently
October 7, 2020

I see I have some typing errors. Sorry. There is some stuff on the DVD Sleeve, but nothing identified as a serial number. There is a number, then a long range of letters, commas, periods, slashes. No one should have to go through this nonsense to use a legally purchased piece of software. I guess I will have to go back to using an earlier version. I purchase all of them at Staples, but 2020 is the only one I cannot use. It's been a long time now, and I can't even contact anyone to get my money back. Anyway, thanks, for trying to help.

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defaultoeyrllv2o4klAuthor
Participating Frequently
October 6, 2020

I posted this problem, but it is not my handle. Can't even find out how to use the community.

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