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morgana17799780
Participating Frequently
January 9, 2017
Answered

Save for Web not working in Elements 15

  • January 9, 2017
  • 1 reply
  • 3429 views

Hi there- like the title says, Save for Web is returning a persistent error for me (screenshot below.)

I'm afraid the OSX console doesn't seem to offer many clues, so are there are any common troubleshooting steps I should take?  Thanks in advance.

    This topic has been closed for replies.
    Correct answer Jeff Arola

    Yeah, I tried looking in the application package before, but I couldn't find any sign of a corresponding preferences file (or any preferences, for that matter.)

    I can try a full reinstall, but it is a 2-GB application, so I'd, uh, rather I not have to every time it glitches.


    The app store versions of photoshop elements write the preferences to a different location.

    Look in your User Library for a folder called Containers and see if it's in there.

    ~/Library/Containers

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 10, 2017

    Hi,

    The save for web preferences sometime get corrupted and need rebuilding. Try this.

    With an image open in the Editor click File >> Save for Web whilst simultaneously holding down the ctrl and alt keys.

    You should see a pop-up asking if you want to delete the save for web prefs. Click yes. Close Elements and then re-launch.

    Thanks,

    Arshla

    M
    morgana17799780Author
    Participating Frequently
    January 10, 2017

    Hi there Arshla- unfortunately, holding down ctrl and alt doesn't seem to bring up any new pop-up.  Are you certain those are the right hotkeys on OSX?  Or is there a file somewhere I could remove manually?

    (Holding down alt *does* change the 'cancel'/'done' buttons to 'reset'/'remember' in the save-for-web dialog, but neither of those options seem to fix the problem.)

    Thanks, Morgan

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 10, 2017

    Hi Morgan,

    You can also try out the solutions mentioned on this post:Error when trying to "Save for Web" . This is for a different version of PSE but would apply to yours as well.

    Please try and get back for any queries.

    Thanks,

    Arshla

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