Save to Cloud preview feature in Photoshop Elements 2021

Hmmm . . . while I knew it was an experimental feature, I did not know it was limited in reach.  I can't imagine that it is only available to pre-release testers since the Adobe HelpX page that you found is definitely public.  It may be regional, as there are other features that have only been available in the US in the past.  And since Michel has access to it in France, maybe it is a Brexit thing.  😉

In any event, I'm not going to trust what you have been told by Support and will make further inquiries of Adobe.

Well after learning a lot more about how PSE2021 and Creative Cloud work together, I think I may have found the definite answer from @Bill Sprague  over in the Premiere Elements community forum:

"Following this thread, other topics and reading the Photoshop Elements feature page, I expected to be able to "Save to cloud" in my copy of Photoshop Elements 2021. I could not make it work. I reset the settings, uninstalled, reinstalled and searched for options to turn it on. Finally I started an online chat with Adobe tech support. After explaining what I had tried, the tech asked me to wait for him to get help. He returned and insisted that "Save to cloud" was an experimental trial and test. As such it was limited to only a small group of users and I was to NOT expect it to work as I was not one of the randomly selected few to recieve it."

Thanks for trying to help though Michel and Greg 🙂

Phil, I think there may be some problems with the Adobe servers.  I just tried to get to my Cloud documents via a weblink and my CC account and could not reach my saved-in-the-cloud files.  But I could still open them from Elements.  That doesn't explain why you can't even get access to the cloud icons and controls in Elements.  So, here are a couple of other thoughts:

• IIRC, the free trial of Elements does not include access to the Save to Cloud feature.  If that is the case, signing into a free account would not solve the problem.  You have to be signed into your licensed product to get access to the Cloud account associated with your serial number.  Therefore, unless you signed into your other computer with your serial number account, it would not have worked.  Nor would the free account have worked.  (At least, I don't think it would have - but I may be wrong.)
• Is there maybe a problem with your firewall?
• When you uninstalled/reinstalled the program, what installation media/download link were you using?  Try a new download from the Adobe site.
• There are some preferences that might be worth checking out just to see if they make any difference. I have no idea if they will.
• Try resetting all Warning Dialogs in the General tab.
• In the Adobe Partner Services tab, try resetting all of the available buttons. 
• Under the Country/Region tab, do you have the correct region set for your location?

Clearly, there is something wrong with your installed program.  So, if all else fails, contact Adobe Customer Support. 

Quick update:

1. Installed Photoshop Elements 2021 and Creative Cloud desktop app on a different Windows machine also running Windows 10 20H2. Used same CC account to register and log in. Still no Save to Cloud feature.

2. Created a new free CC account, logged in to both PSE and CC on my original Windows PC using this new account, registered PSE. Still no Save to Cloud feature.

So two different machines, and two different CC acounts. Guess I'll have to wait until Photoshop Elements 2022 is released 🙂

Thank you for your replies Michel & Greg.

So there's absolutely no indication that the Save to Cloud feature is present in my copy of Photoshop Elements 2021:

- No Cloud icons on home screen

- No Cloud or Link icons in the Elements Editor interface (near the Create & Share buttons)

- No option to Save to Cloud when I go to Save or Save As...

Same Adobe account used for both CC and Photoshop Elements (My Photoshop Elements purchase appears under the My Products & Order History sections on the Adobe Account website). 

All my other Cloud Documents enabled CC apps (Photoshop, Illustrator, XD) appear to be working fine.

I've taken the following steps:

1. Logged out of both CC and Photoshop Elements, then logged back into CC Desktop app, then Photoshop Elements.

2. Reset my Organizer and Editor preferences.

My system setup is:

Windows 10 Home (20H2 OS build 19042.844)

Photoshop Elements 19.0 (20210126.m.155261) x64

Creative Cloud Desktop 5.3.1.470

The Save to Cloud feature should be working as Michel describes. 

Please check whether you are signed into PSE properly.  (You may be signed out, even though PSE seems to be operating.)  If that isn't the issue, then try signing out and back in.  Also, are you using the same account credentials for Elements and your CC account?

Phil,

The save to the Cloud feature works as expected for me on Win 10 (recently updated to 20H2).

The recent 2021.1 update has solved a few glitches.

The default cloud space is 2 GB as shown in the help doc. If you have another Cloud subscription, you are using the Cloud space it gives you: 20 GB or 1 TB.

I have tested the option to share on the Cloud from other PCs or devices, to share bulky attachments by links in mails.

Do you mean that you don't get at all the Cloud icons in the home screen and the editor and the the saving options in the editor or the organizer?