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nancya23993792
Participant
October 18, 2018
Question

Windows 10 will not boot into Windows after installing either Adobe Photoshop Elements 2018

  • October 18, 2018
  • 1 reply
  • 4227 views

On HP 800 G3 Elitedesk PC with Windows 10 Enterprise build 1709 or 1803 with Virtualization enabled in the BIOS Windows will not boot after installing Adobe Photoshop Elements 2018 or Adobe Premier Elements 2018. It boots to a blue screen that states "Your PC did not start correctly" with an error code of 0x0000001.

The only way we can get the workstation to boot into Windows after installing either of these products is to disable the Virtualization in the BIOS. But then Credential Guard does not work and that is one of our security requirements. I have done the Adobe installs with no antivirus installed just to eliminate that issue. I have also updated the video driver directly from Intel rather than from HP as suggested in another forum. Nothing has worked yet. We need a solution to be able to use Credential Guard with these Adobe products or we may have to find alternative products to use that will work with Virtualization enabled in the BIOS.

    This topic has been closed for replies.

    1 reply

    RichardWard1988
    RichardWard1988
    Participant
    November 21, 2018

    We are having the same issue with Windows 10 Enterprise Build 1803 and our HP EliteBook 840 G5 laptops.

    It is strange as it does not seem to affect other models (e.g. HP EliteBook 840 G3 / G4) but my understanding is the VTx technology is used throughout these.

    Please could it be advised what could be causing this and if there is anything that can be completed to prevent the requirement to turn off this setting, or as above we will also need to look at other solution away from Adobe products.

    N
    nancya23993792Author
    Participant
    November 21, 2018

    We have done a lot more testing and have discovered that the issue is due to Credential Guard. When we install Windows from dvd and have virtualization on in the BIOS, we have no problem with these Adobe products. When we turn Credential Guard on with the local group policy we wind up with a non-bootable Windows 10 workstation. We turn Credential Guard off and reboot twice and we are able to boot into Windows again. I have a support ticket open with Microsoft for this issue, but they have not been helpful at all with this issue.

    RichardWard1988
    RichardWard1988
    Participant
    November 22, 2018

    Hi Nancy,

    Thank you for coming back so quickly. Did you only have to disable credential guard or the whole of Virtualisation-based security?

    Did you complete this via GPO or locally on each of the problem machines? It would seem that if this has been enabled by GPO and UEFI lock was enabled, it is not possible to turn this off remotely and requires a touch of the machine, so it would be good to know how you got around the issue.

    Thanks,

    Richard

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