Adobe CC 2018 Update and Wacom Tablets

Got it to work with: Mac OS 10.13.5, Photoshop CC 2018, Lightroom CC and Intuos 4 tablet

I encountered this problem today after dusting off my Intuos 4 for some work.

My old driver wasn't working with CC 2018. I installed the latest Wacom Driver 6.3.29-6.dmg and still not working.

Problem resolved using a combination of the steps mentioned by blkandwht and Screambox.​

From blkandwht: I just had this same issue after upgrading to CC 2018 yesterday and was able to resolve it after chatting with Adobe Support. They had me uninstall my wacom driver (Applications > Wacom Tablet > Wacom Tablet Utility > Remove user preferences > Uninstall Tablet Software) and install a previous version (MacOSX - Driver 6.3.25-2) which fixed my issues.

Then I used step 6 from Screambox's post:

6  (from another response) On the line "Application" click on the symbol + on the right to add a new application; don't use the list of applications (don't click on the name Photoshop you find in it)! but search on your computer the new Photoshop.exe in Adobe Photoshop CC 2018 and click Open.

​Hope this helps.

Hi SimbasMommy,

Seeing nothing here have gave you a solution here yet, I shall share with the community how I solved the issue with my intous 5 with adobe photoshop CC on Windows 10.

SOLUTION

1. Update your wacom drivers to the latest driver Drivers | Wacom

2. Check Windows Ink under Mapping on your tablet properties

3. At this point, the wacom should be working and may be a little buggy because Windows Ink.

Windows ink bugs:

1. How to remove the cursor ripples (which seems to be stuck even though it is disabled)
How to get rid of those annoying circles from your wacom cursor in Windows 7 - VolnaPC​

• Go to start menu and type Pen & Windows Ink or Pen and Touch (Windows 7 and 10)
• Scrolldown and choose nothing and off the override.

• (If it still doesn't work) Go to start menu type gpedit.msc and press enter
• Click through User Configuration > Administrative Templates > Windows Components > Tablet PC > Cursors
• Double click to open the properties and turn off pen feedback. Select Enabled to enable the filter that turns off the rippled circle

2. How to remove pen behavior when it scrolls/pans your canvas

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

• Go to start menu and run command prompt and run as administrator.
• Paste this reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f and enter.
• Restart your computer

Thank you internet.

From,

A Fellow Victim

I uninstall photoshop, cancel  subscription, and start using other programs such corel painter or Manga Studio.... Adobe and Wacom may never work toghether on windows. I lost my money, my time and get tired of this problems... In corel Painter the tablet works wonderfully well... the same in Manga studio! Its time to me to say goodbye Adobe photoshop and wacom.... so sad...  but they never will solve this problem. so sad... for me its over.

I was able to fix this with a combo of multiple fixes above. (Cintiq 27QHD)

1: Go into the Wacom Desktop Center

2. Click Backup Settings

3. Click Reset Settings to Reset your tablet settings to a factory default. This should get rid of all the application icons you have in Wacom Tablet Properties.

4. Now go into Wacom Tablet Properties

5. In my case I go into the EK Remote settings. (For a tablet you may have to go to Tool>Functions>Express Keys

6  (from another response) On the line "Application" click on the symbol + on the right to add a new application ; don't use the list of applications (don't click on the name Photoshop you find in it)! but search on your computer the new Photoshop.exe in Adobe Photoshop CC 2018 and click Open.

That did it for me! Just resetting the settings and adding the applications over again. Thanks everybody for all the input!

I just had this same issue after upgrading to CC 2018 yesterday and was able to resolve it after chatting with Adobe Support. They had me uninstall my wacom driver (Applications > Wacom Tablet > Wacom Tablet Utility > Remove user preferences > Uninstall Tablet Software) and install a previous version (MacOSX - Driver 6.3.25-2) which fixed my issues.

Run Photoshop CC 2018

Run Wacom Tablet Properties

On the line "Tool" select "Functions"

Select "Express Keys"

On the line "Application" click on the symbol + on the right to add a new application ; don't use the list of applications (don't click on the name Photoshop you find in it)! but search on your computer the new Photoshop.exe in Adobe Photoshop CC 2018 and click Open.

Don't delete the old icon which refer to Photosho 2017 (or another) : it must absolutly stay.

You must do the same for every new application of Adobe CC 2018.

Check out the link may be it will helpful for you>> Wacom Intuos5 express keys not working

Hi

I had this issue while I were trialing PS CC 2017~2018 and finally found the cause.

The issue is caused by duplicated profiles of the same application name with different path in this wacom xml file:

C:\Users\your_user_name\AppData\Roaming\WTablet\Wacom_Tablet.dat

This issue only happens on this scenario:

1.You have one application installed and works well in Wacom Properties and setting specific functions for it.

2.The application have a big update and whatever the reason, it changed the install Path in PC, for example:

From

C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

To

C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

3.You found that in Wacom Properties the application's ICON gone, at this time , it still works(even you remove old app), but does not have the current ICON for the application, instead it use the ICON that 'All Other' has.

4.So you set it again, but it did not replace old ICON and not work at all on new ICON(profile), so you decided to delete the old ICON.

Then you lost the control of the application forever in Wacom Properties on new updated application.

This is a temporarily solution that user end can do(works till it changed the install path again or wacom fix it.) , just follow the steps:

Before doing this, please close all applications at first.

1.Go to Services(win+r and run services.msc) and stop 'Wacom Professional Service' service.

2.Use Notepad++ or similar app to open the file(do not use notepad.exe comes with windows)

'C:\Users\your_user_name\AppData\Roaming\WTablet\Wacom_Tablet.dat'

3.You should then find this or similar thing, duplicated profiles of the same application name 'Photoshop' in the file:

Maybe it should not be called duplicated because of they have different AppID number, but by unknown reason , Wacom driver only use first old PS CC 2017 profile, ignore the second PS CC 2018 profile.

4. Now the thing is simple, delete the 'New' profile, this is a XML file so just delete it from '[AppIDX]~[/AppIDX]', on my case, I have to delete AppID7 section, X is the number which wacom driver assign it to application. So all PC has different number, you have to find it yourself.

5.Edit the path to match the new PS CC 2018's in first section and save the file.

If you want, you can just delete old first one, so no need to edit anything others.

But in case something goes wrong, I suggest keeps AppID has it's order form 1~X. Since this is an user end modification, no one knows what actually wacom driver works.

6.Restart 'Wacom Professional Service' service , it should now works with new updated application.

This issue is a Wacom driver issue so it will also happened on any similar scenario with other softwares, for example CLIP Studio Paint, which it changed install path at new 1.6.7 of internal language version.

You can refer to this post:

Cintiq Express keys don't work on CSP! - CLIP STUDIO ASK

I have looked for the PSUserConfig file, and it isn't showing up anywhere. But here is where it gets weird. If I have both Photoshop CC 2017 AND 2018 installed, and have settings in my Wacom Properties for Photoshop CC 2017, the settings then work in Photoshop CC 2018. If I have settings for 2018, they don't work. I also opened CC 2017, and the 2017 settings show up. So in order to use 2018 with my wacom settings, I have to have both 2017 and 2018, and have the wacom settings for 2017 set up. Then they will work in 2018.

I have updated Photoshop to 19.1, and my Wacom is on driver 6.3.27-2.

So I guess I got it working.. ish...

Does Wacom Tablet Properties know the location of CC2018, or is it still looking at the CC2017 folder.  One way to fix a file location issue is to reinstall the app with the issue, so if you are not already using 6.3.25-5 then update to that version.  If you are then uninstall and reinstall it.

This is by no means a sure fix, but if it was me, I would be trying it.  I just happened to update my Wacom driver yesterday, so I'll see if I can test for your issue and get back to you.

[EDIT] OK, I have had a play with my set up.  I usually leave those keys at their default settings and don't add other apps (because I use the G-keys on my G910 keyboard), so I am wondering if the Tablet Properties is supposed to auto detect what app is running?  I am having to manually select the other apps I added to test.

So I have added custom Express key functions for CC 2018 and SketchUp.  As you can see I have set a key to Undo and it shows as such in the Tablet properties, but it still shows Shift on my Intuos 4.

I have set the same key to the letter 'm' for Sketchup, (move tool) and it shows as such on the tablet, and works as such when used in SketchUp.

Photoshop is showing the new Express key designations in Tablet properties, but not on the tablet, and ignoring them. As you say, it always performs the All Other key designations, so I definitely seem to be able to duplicate the issue.

Windows 10 Pro