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Participating Frequently
September 9, 2013
Answered

Adobe creative cloud not finding updates

  • September 9, 2013
  • 20 replies
  • 84919 views

Hey everyone,

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

Thank's for your help.

This topic has been closed for replies.
Correct answer Ashutosh.Nigam

Same problem here. Do want to reinstall PS.

Any hint?


Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

20 replies

Known Participant
March 16, 2017

delete this file for mac:

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Windows:

Windows 7.0 and Higher (32 bit) C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat
Windows 7.0 and higher (64 bit) C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

source:

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

works for adobe cc2017

Participant
May 27, 2016

I Have an Adobe CC enterprise, I'm the enterprise administrator, one of my user can't see the update.

I tried uninstalling/reinstalling Creative Cloud App, checking the updates manually, disconnect/reconnect the user (even login as another user), manually modify or remove the files:

/Users/<>/Library/Application\ Support/Adobe/AAMUpdater/1.0/AdobeUpdaterPrefs.dat

/Library/Application\ Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

The only thing that changed is that now  Application>Help>Updates it's not greyed out but I still can't see any updates from months.

Can someone help me?

ProDesignTools
Community Expert
Community Expert
June 1, 2016

Hi, does updating the CC software via the direct links work?

(see previous post above)

Participant
May 26, 2016

I have Lightroom version:  CC 2015 [1014445]

I know there is an update where they add dehaze etc.

I have uninstalled all adobe apps and reinstalled the creative cloud app...

Still nothing

Participant
April 18, 2016

Hey,

What are these "list of files" that I have to delete to allow updates to go through? I've had this error before a while back but can't remember for the life of me what to do.

Thanks.

ProDesignTools
Community Expert
Community Expert
April 25, 2016

TheMonkeysAdminAUS wrote:

Hey,

What are these "list of files" that I have to delete to allow updates to go through? I've had this error before a while back but can't remember for the life of me what to do.

Details are given here:

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

Participant
March 25, 2016

Same problem here, we've tried to update manually (option is greyed out). After we tried to update using CC but it say after is up to date. And then tried to download the trial version with no luck. We are still stuck with the After effect CC v13.5.0.347 version full of bugs...

We've no administrator who blocked the updates.

What are those files to delete to make the update work ?

Thanks

Participating Frequently
March 4, 2016

The direct download links work, I use them now and then, very convenient if you have more computers to update. However my problem was solved with reverting back to 10.11.3.


Apparently Mac OS X Public Beta 5 disables the update function within Adobe Bridge CC.

Participant
March 4, 2016

Hi Ashutosh,


I am having the same problem. I have updated CC App from the link you provided, but I am still not receiving the updated version of photoshop. It says Photoshop has updated, but it is still the old version.


I have also un-installed and reinstalled Photoshop, but that didn't work either.

Any help resolving this would be much appreciated!

Jess

ProDesignTools
Community Expert
Community Expert
March 4, 2016

Hi, did you guys try the update direct links that were posted above, and did they not help?

Known Participant
March 4, 2016

I tried but the download links return 404. Also having the same issue. Updates in-app are greyed out too.

Participant
January 9, 2016

I too am unable to get updates for the 26 copies of Adobe CC Mac we're licensed for. I have tried through update desktop app; failed. Then downloaded the package from the license site and installed it in one machine over ARD; failed. I've got a few hours going in circles with uninstalling and reinstalling, both before and after upgrade to OS X 10.11.2.

(The download was successfully installed, except for two copies of AI, neither of which worked, I reinstalled it by simply copying in the AI folder from another machine and it seems to work fine, but not current version.)

Participant
December 12, 2015

Hi,

I am having the same problem as most folks here where it says that all apps are up to date where in fact they are not. Could I get that info which files I have to remove that are supressing updates so I can try that too? I went through various sort of stuff to handle this but without success.

Thank you very much!

Participant
December 10, 2015

Could you, please, send me the list of files that should be deleted, because I have tried every other possible fix and still can not update any of my Creative Cloud apps? They are all stuck at the original 2015 version and the Cloud app just register everything as up to date.

thanks a lot

Participant
December 10, 2015

In the end I uninstalled / reinstalled Photoshop to get the update.  Bit of a pain, but it did the job.