Adobe creative cloud not finding updates

delete this file for mac:

<Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

Windows:

source:

Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps

works for adobe cc2017

I Have an Adobe CC enterprise, I'm the enterprise administrator, one of my user can't see the update.

I tried uninstalling/reinstalling Creative Cloud App, checking the updates manually, disconnect/reconnect the user (even login as another user), manually modify or remove the files:

/Users/<>/Library/Application\ Support/Adobe/AAMUpdater/1.0/AdobeUpdaterPrefs.dat

/Library/Application\ Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

The only thing that changed is that now  Application>Help>Updates it's not greyed out but I still can't see any updates from months.

Can someone help me?

I have Lightroom version:  CC 2015 [1014445]

I know there is an update where they add dehaze etc.

I have uninstalled all adobe apps and reinstalled the creative cloud app...

Still nothing

Hey,

What are these "list of files" that I have to delete to allow updates to go through? I've had this error before a while back but can't remember for the life of me what to do.

Thanks.

Same problem here, we've tried to update manually (option is greyed out). After we tried to update using CC but it say after is up to date. And then tried to download the trial version with no luck. We are still stuck with the After effect CC v13.5.0.347 version full of bugs...

We've no administrator who blocked the updates.

What are those files to delete to make the update work ?

Thanks

The direct download links work, I use them now and then, very convenient if you have more computers to update. However my problem was solved with reverting back to 10.11.3.

Apparently Mac OS X Public Beta 5 disables the update function within Adobe Bridge CC.

Hi Ashutosh,

I am having the same problem. I have updated CC App from the link you provided, but I am still not receiving the updated version of photoshop. It says Photoshop has updated, but it is still the old version.

I have also un-installed and reinstalled Photoshop, but that didn't work either.

Any help resolving this would be much appreciated!

Jess

I too am unable to get updates for the 26 copies of Adobe CC Mac we're licensed for. I have tried through update desktop app; failed. Then downloaded the package from the license site and installed it in one machine over ARD; failed. I've got a few hours going in circles with uninstalling and reinstalling, both before and after upgrade to OS X 10.11.2.

(The download was successfully installed, except for two copies of AI, neither of which worked, I reinstalled it by simply copying in the AI folder from another machine and it seems to work fine, but not current version.)

Hi,

I am having the same problem as most folks here where it says that all apps are up to date where in fact they are not. Could I get that info which files I have to remove that are supressing updates so I can try that too? I went through various sort of stuff to handle this but without success.

Thank you very much!

Could you, please, send me the list of files that should be deleted, because I have tried every other possible fix and still can not update any of my Creative Cloud apps? They are all stuck at the original 2015 version and the Cloud app just register everything as up to date.

thanks a lot