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toiamontesdeoca
Known Participant
November 25, 2019
Question

Adobe Photoshop 2020 Saving bug

  • November 25, 2019
  • 6 replies
  • 7105 views

Everytime I save a document in the new PS 2020 it stucks in 99% and doesn't let me even cancel the save. I have to force quit the app and, as it didn't finish the save, I lose the file. It has happened like 5 times already and I have lost all of the files. Please fix this!

 

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    6 replies

    M
    MinsooKim72
    Participant
    December 27, 2019

    Sometimes, I have exactly same trouble. Please fix this...

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 27, 2019

    Hi MinsooKim,

    This is a user-to-user forum and we can fix anything. You can make a bug report to 
    https://feedback.photoshop.com/photoshop_family .

    You will need to include more information than you did here:

    1. Exact OS version
    2. Exact PS version 
    3. Graphics card and version
    4. Hardware info
    5. What the problem is and what you are doing when it occurs
    6. When the problem started

     

    ~ Jane

    S
    skhuesaps
    Participant
    December 24, 2019

    Having the exact same problem with Photoshop 2020 and a recent upgrade from Mojave to Catalina.

    I'm working from an external SSD (as I've always done) and running Mac OS Catalina 10.15.2.

     

    Experiencing multiple crashes and lost several hours of work today trying to solve this. The 99% saved hangup is ALSO corrupting the orignal psd file making it useless. Had to start saving multiple versions and relying on the autosaves to get anything done.

     

    An otherwise productive afternoon turned into a bout of frustation and trouble shooting. I'm going back to PS 2019 and hoping that does the trick.

     

    ***Update***

    Well, I went back to PS 2019 and now the save hang up occurs at 76%. So hardly an improvement. Having to hard reboot my machine after each PS force quit as well. Sigh. I need a drink. I'll call tech support tomorrow and post another update if I find a solution.

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      December 26, 2019

      In other words, that shows you it's Catalina, not Photoshop.

        S
        skhuesaps
        Participant
        January 2, 2020

        Interesting assertion. Although, none of my other apps have a problem saving to hard drive.

          A
          Aymanh38063778
          Participant
          November 30, 2019

          I'm using macOS Catalina & I'm faceing the same problem . After i updated the photoshop to 2020 Ver this app bacame very bad . I start hate it .

            A
            Ayaz Shah
            Participant
            November 30, 2019

            Following are the steps that helped me solve the issues... I hope they'll work for you too...

             

            STEP BY STEP SOLUTION (macOS Catalina V10.15.1)

            1. Go to system preference
            2. Go to security and privacy
            3. Go to privacy tab
            4. In the left column go to Full Disk Access
            5. Add Adobe Photoshop 2020.app

              T
              toiamontesdeocaAuthor
              Known Participant
              November 30, 2019

              Thanks, I will do this and test the app. Thank you!

              A
              Ayaz Shah
              Participant
              November 28, 2019

              STEP BY STEP SOLUTION (macOS Catalina V10.15.1)

              1. Go to system preference
              2. Go to security and privacy
              3. Go to privacy tab
              4. In the left column go to Full Disk Access
              5. Add Adobe Photoshop 2020.app

              L
              Lumigraphics
              Legend
              November 25, 2019

              What operating system? Where are you saving these files?

                T
                toiamontesdeocaAuthor
                Known Participant
                November 25, 2019

                Mac. In my external hard drive.

                L
                Lumigraphics
                Legend
                November 26, 2019

                What operating system VERSION.

                c.pfaffenbichler
                Community Expert
                c.pfaffenbichlerCommunity Expert
                Community Expert
                November 25, 2019

                What have you done for trouble-shooting so far? 

                Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

                https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

                 

                What do you have »Automatically Save Recovery Information Every:« set to? 

                T
                toiamontesdeocaAuthor
                Known Participant
                November 25, 2019

                I have it every 10 min.

                c.pfaffenbichler
                Community Expert
                c.pfaffenbichlerCommunity Expert
                Community Expert
                November 25, 2019

                And those backups do not work? 

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