Adobe Photoshop CC 2018 abruptly stops working. Requires upgrade to Windows 10 to run.

New Here ,
Jan 30, 2018

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Adobe Photoshop was working fine until last week.

It seems like the new update won't work on Windows 10.

Every time I try to launch Adobe Photoshop I get the following message:

"Adobe Photoshop requires Windows 10 Anniversary Update (version 1607) or later. Upgrade for free to newer version of Windows 10 to run Photoshop."

Since we are on a corporate/enterprise account (Enterprise version of Office) we cannot update to the Windows 10 Anniversary Update (version 1607) or later.

How can I get Photoshop to work again?

See screen shots for details.

Requires Anniversary Edition.PNG

windows version.PNG

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

How to get previous using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

And, in the future, check program requirements before updating

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Adobe Photoshop CC 2018 abruptly stops working. Requires upgrade to Windows 10 to run.

New Here ,
Jan 30, 2018

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Adobe Photoshop was working fine until last week.

It seems like the new update won't work on Windows 10.

Every time I try to launch Adobe Photoshop I get the following message:

"Adobe Photoshop requires Windows 10 Anniversary Update (version 1607) or later. Upgrade for free to newer version of Windows 10 to run Photoshop."

Since we are on a corporate/enterprise account (Enterprise version of Office) we cannot update to the Windows 10 Anniversary Update (version 1607) or later.

How can I get Photoshop to work again?

See screen shots for details.

Requires Anniversary Edition.PNG

windows version.PNG

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

How to get previous using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

And, in the future, check program requirements before updating

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Jan 30, 2018 0
Most Valuable Participant ,
Jan 30, 2018

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How to get previous using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

And, in the future, check program requirements before updating

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Jan 30, 2018 1
New Here ,
Jan 30, 2018

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Thank you.

I rolled back to previous version.

And, in the future, check program requirements before updating

Yes to this.

Or, if Adobe is smart enough to check compatibility before install rather than after would be great.

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Jan 30, 2018 11
Community Beginner ,
Feb 01, 2018

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I had this issue too. I'm also working on Windows 10 Enterprise. It would be great if Adobe CC updates would check the system for requirements. It would save a lot of time spent troubleshooting.

For people who need to know how to fix this right now, I'll answer this here.

How to Fix this, and get Photoshop back working:

1. In your CC window interface, on the photohop dropdown, go to "Other Versions" A list of previous Photoshop versions will pop up.

2. Click "Install" from the top version in this list. This should roll you back to the version that you just left when you updated.

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Feb 01, 2018 5
New Here ,
Mar 28, 2018

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super many thanks

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Mar 28, 2018 0
New Here ,
May 10, 2018

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Can u get us a screenshot???

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May 10, 2018 0
Community Beginner ,
Feb 08, 2018

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This needs to be fixed.  Rolling back lost settings.  Lightroom won't launch PS.  PS prompts to update system every time.  Don't have the new features like the smart select.   Are we stuck on old PS forever or just upgrade every once in a while and hope and rollback?

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Feb 08, 2018 1
New Here ,
Mar 19, 2018

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Likewise, I am too on an Enterprise version of Windows 10 and stuck with the Out of Date versions.
Thanks Adobe...

Perhaps you should create a version that maybe disables the useless features that come from the Creators update in Windoze.

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Mar 19, 2018 1
Adobe Employee ,
Mar 20, 2018

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Moving this discussion to the Photoshop forum.

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Mar 20, 2018 1