Adobe Support Advisor? — CS6 — OSX 10.12.2

[abigailq17461675]

I have just bought a new 15" MacBook Pro, running Sierra 10.12.2.

I previously purchased Photoshop CS6 for my old MacBook Pro and am trying to install onto the new laptop. The license allows installation on 2 different laptops.

I can download the installer but when I double click on the installer, it says ...

"we've encountered the following issues

Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

I have downloaded the installed three different times with the same error. I tried to find this Adobe Support Advisor on their website, but can't.

How do I get Photoshop installed on the new laptop without having to purchase it again?

Thanks.

[Trevor.Dennis · Accepted solution]

Hi Abigail

Check this thread

CS6 - MAC OS Sierra

[cmgap]

You will likely have to call Adobe support for help with this. Once you show proof of purchase they should be able to assist with installing on your second, new laptop. If you don't want to wait, you could try to deactivate on your old laptop and then try installing  again on your new laptop.

[abigailq17461675]

Thank you SOOOO much! It worked! I've spent a week trying to figure it out. Thank you! And Happy New Year  

[cmgap]

Glad that you are back on track - Happy New Year to you too

[evind62744411]

Thank you sir for helping me...Your a life saver