Black page, can't create new file

Aug 26, 2020

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I bought a new Macbook Pro and I downloaded the latest Photoshop. When I open Photoshop, it just takes me to a black page. When I click File > New or Open, nothing happens. When I go to an image on my desktop, and right click to open in Photoshop, it will open up, but I can't even Save as. I've tried everything that I've read in these forums, and nothing is working.

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Black page, can't create new file

Aug 26, 2020

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I bought a new Macbook Pro and I downloaded the latest Photoshop. When I open Photoshop, it just takes me to a black page. When I click File > New or Open, nothing happens. When I go to an image on my desktop, and right click to open in Photoshop, it will open up, but I can't even Save as. I've tried everything that I've read in these forums, and nothing is working.

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Problem or error

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71

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Aug 26, 2020 0
Aug 26, 2020

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Hi

If you haven't tried this aleady, see if it helps

https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

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Aug 26, 2020 0
Aug 26, 2020

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That does work to create a new document, but then I can't Save As. Also, with that option, File > Open still doesn't work.

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Aug 26, 2020 0
Aug 26, 2020

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Try changing these options in preferences

2020-08-26 11_16_39-Adobe Photoshop 2020.png

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Aug 26, 2020 0
Aug 26, 2020

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Yes I've already done that. I can now create a new document, but I still can't Save As. Also, File > Open still doesn't work.

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Aug 26, 2020 0