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Participant
Feb 23, 2018 10:53 PM UTC
Answered

Can't delete files in Bridge 2018

I recently got a new mac, well new to me, and signed into my CC account to work on some images.  I can't delete any files from bridge.  I could on my old computer.  when the dialogue box pops up asking if i want to delete or reject, i click 'don't show again' and hit delete.  nothing happens.  i can't use command and delete or the trash can icon either.  I'm at a loss.  And I can't find a way to actually call and speak to someone.  Please help!!!!

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    gener7
    gener7Correct answer
    Community Expert
    Feb 24, 2018 2:49 AM UTC

    Try resetting Bridge Preferences:

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    3 replies

    gener7
    Community Expert
    gener7Community ExpertCorrect answer
    Community Expert
    Feb 24, 2018 2:49 AM UTC

    Try resetting Bridge Preferences:

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

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    Participant
    Jul 15, 2018 3:55 PM UTC

    it does not work, everything is reset, everything from scratch but I still can not erase images even though he asks me if I'm sure to do it

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    keithamancini
    Participant
    Aug 17, 2018 4:12 PM UTC

    manually purge the cache under the bridge preferences. this worked for me when the above solution did not.

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