Can't delete files in Bridge 2018

[brock_wood]

I recently got a new mac, well new to me, and signed into my CC account to work on some images.  I can't delete any files from bridge.  I could on my old computer.  when the dialogue box pops up asking if i want to delete or reject, i click 'don't show again' and hit delete.  nothing happens.  i can't use command and delete or the trash can icon either.  I'm at a loss.  And I can't find a way to actually call and speak to someone.  Please help!!!!

[gener7 · Accepted solution]

Try resetting Bridge Preferences:

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

[felipev79228462]

it does not work, everything is reset, everything from scratch but I still can not erase images even though he asks me if I'm sure to do it

[keithamancini]

manually purge the cache under the bridge preferences. this worked for me when the above solution did not.